IT Technician, Onsite - 2-Month Contract to Permanent

The Technician will serve as the in-house IT assistant to the Lead Engineer for growing 50+-employee firm, including resolving user-specific and basic networking issues, managing relationships with external IT vendor, and suggesting and implementing technology-related business-improvement projects. Ability to troubleshoot and solve straight-forward problems that do not have SOPs required. This position is 100% Onsite and not open for Remote.

IT Technician Responsibilities:

• Identify and resolve basic issues in office networking environment, including internet connectivity, file server and VPN availability, access to networked peripherals such as printers/fax/copiers.
• Work with external IT provider to ensure infrastructure networking and computing systems remain available.
• Interacting with management and staff to provide analytical and technical assistance for continuous improvement of IT solutions (including but not limited to automating data collection or entry; website design; basic coding/scripting).
• Setup and prepare offices with IT equipment.
• Assist with routine local technical projects and deployment of software updates/support.
• Work with the IT Lead to maintain or create policies, procedures, and processes (e.g., relating to data and network security, hardware/software usage; selection and replacement of computing equipment etc.).
• Assist IT Lead with managing external IT vendor relationships, tickets, and projects.
• Website maintenance and updates.
• Warranty equipment management.
• Software support and product research.
• IT inventory management; disposal; destruction.
• Assist with internal control matrix for SOC and scheduled SOC tasks.
• Maintain Emergency Contact Portal and IT Policy Handbook.
• Assist with conflict checks and related software.
• Assist OPS team with office coverage and supplies.
• Other Administrative functions as needed.

Do you have experience in macOS?, Do you have a Bachelor's degree?, * 1+ years of IT experience with client, server, and network service delivery.

• 2+ years or experience with networking concepts such VPN environments, Multi-Factor Authentication (MFA).
• 2+ years of experience of troubleshooting in a multi-user environment.
• 2+ years of experience in a professional environment.
• 2+ years of experience in PC and MAC troubleshooting.

IT Technician Preferred Qualifications:

• Bachelor's degree in computer science or IT related field is a plus.
• Industry relevant certifications such as: CompTIA, Network+, Cisco/CCNA, Linux.
• Ability to explain complex IT concepts in simple terms.
• Ability to manage high priority projects.
• Excellent written and verbal communication skills.
• Proven ability to work successfully with limited supervision.
• Graphic Design skills are a plus.

Pulled from the full job description

• Health insurance
• Retirement plan
• Paid time off
• Dental insurance, * Dental insurance
• Health insurance
• Paid time off