Market Data Sr. Specialist

The Market Data Sr. Specialist is responsible for performing the day-to-day transactional activities associated with receipt, validation, and loading of all inbound and outbound utility EDI data files as well as supporting continuous improvement projects for the data management team. He / She is part of a team that is accountable for complete, and accurate processing of 1,000,000 transactions / month which drive the customer enrollments, billing, payment processing, and usage forecasting for 250,000 utility accounts and $6B in annual revenue., * Ensure transaction exceptions (i.e. missing, incomplete, invalid) are identified and resolved timely

• Drive escalation efforts as required with utilities and impacted internal / external partners
• Maintain functional knowledge of utility EDI guidelines and internal systems and data flows to assist with root cause analysis, issue resolution and proactive change management
• Adhere to Service Level Agreements (SLA's) for file processing and exception management activities
• Manage all inbound and outbound electronic data transactions that flow through the internal data management middleware platform
• Run and review reports to identify missing or incorrect utility data and work to resolve
• Prepare recommendations for process improvements and participate in testing/implementation with both internal and external stakeholders
• Collaborate with other internal teams, such as Sales, Customer Experience, Billing, and Finance, to resolve issues or discrepancies as needed

Working Conditions:

• Some overtime required as special projects arise

The successful candidate will contribute to strategic growth initiatives such as new product and service offerings, new market entries, non-standard contracts, external market changes, and operational platform updates. He / she is responsible for performing the ongoing monitoring of fit for purpose quality controls designed to ensure the integrity of all data exchanges between internal and external partners. The controls framework will be updated based on consultation with other members of leadership, subject matter experts, personal knowledge base and industry best practices. The candidate should have a variety of competencies including strong analytical and technical skills, knowledge of the Microsoft Suite of applications and the ability to collaborate in a team environment., * Bachelor's degree, * 2 - 3 years of energy industry experience preferred

• Demonstrates expertise in utilizing Microsoft PowerPoint, Visio, Word, Excel, and SQL preferred
• Knowledge of flat files and EDI standards is a plus
• Knowledge of managing FTP sites is a plus
• Understanding of IT Development Life Cycle a plus

Additional Knowledge, Skills and Abilities:

• An effective communicator with excellent written, verbal and presentation skills
• Flexibility and adaptability to work in a team environment
• Ability to effectively multi-task and work in a pressure paced environment
• Strong analytical and problem-solving skills

Physical Requirements:

• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about.

Welcome to the intersection of energy and home services. At NRG, we're all about propelling the next generation of leaders forward. We are driven by our passion to create a smarter, cleaner and more connected future. We deliver innovative solutions that make our customers' lives easier-helping them power, protect, and intelligently manage their homes and businesses. To do this, we need creative and talented people to join our company. We offer a dynamic work environment and a unified and inclusive culture. NRG fosters a strong sense of belonging that leads to better collaboration and business performance. Our company programs are designed to help employees develop the skills they need for success now and in the future. In everything we do, we aim to champion our employees and bring value to our customers, investors and society.