Director Change Management & Communications

The Director, Change Management and Communications is the senior-most advocate for change within the organization, leading transformation programs that blend digital and operational initiatives. This is a strategic leadership role to align stakeholder experiences around complex, technology-driven change, driving unified messaging, behavioral change, and capability confidence across Newbuilding & Innovation departments globally. By combining storytelling, marketing-style communications, and bite-sized learning interventions, this leader ensures that every stakeholder understands the "why," "how," and "what" of change - transforming adoption into advocacy.

Responsibilities

• Develop and execute the ongoing enterprise change and adoption strategy that spans transformation initiatives, both internal and client-side.

• Drive clear communications and proactively identify the priorities and needs of diverse sets of Royal Caribbean Group stakeholders.

• Translate complex technical changes into clear, compelling narratives that connect to value and business impact.

• Partner with teams to identify communication gaps, measure engagement, and adapt content based on feedback and analytics, tying communications effectiveness to tangible business outcomes.

• Build influence and advocacy programs, identifying change champions and enabling them to drive adoption within their teams.

• Proactively manage change fatigue and capability overload through targeted messaging and prioritization support.

• Partner with the Learning, AI and Process teams to design micro-learning and bite-sized training modules that drive self-sufficiency and reinforce key behaviors.

• Curate and publish self-service resources that enable on-demand learning.

• Collaborate with Mission Control and Execution and Strategy Teams across Newbuild to synchronize communications with delivery plans, milestones, and pilots.

• 15+ years of experience in leading large-scale change initiatives, with 5+ years in a senior leadership role.

• Experience leading transformation initiatives, including technology modernization, product evolutions, and large-scale enterprise change.

• Proven ability to craft and execute communication strategies that inspire behavioral change across diverse global teams.

• Strong track record in internal engagement campaigns, ideally within transformation programs.

• Deep expertise in structured change methodologies and internal communications tools.

• Experience leading learning and enablement programs.

• Experience advising C-suite executives in digital, marketing, CRM, or transformation contexts, with consulting experience preferred.

• Ability to navigate in complex environments with global stakeholders.

• Exceptional stakeholder management and executive presence, with a clear understanding of business transformation and adoption cycles.

• Demonstrated ability to use data-driven insights to refine communication strategy.

• Degree in Communications, Organizational Change, Marketing, or a related field.

• Certifications like CCMP, Prosci, or PMP preferred.

Education

• Bachelor's degree in Business, Communications, Project Management, or a related discipline required, with preference for coursework or experience in AI, analytics, or digital transformation.

Experience

• 10+ years of progressive experience leading large-scale transformation, Change initiatives, or enterprise project management within complex organizations.

• Proven track record in senior consulting or advisory roles, driving strategic change and digital adoption across multiple business units.

• Expertise in overseeing and implementing a broad range of technology transformation initiatives, especially those involving artificial intelligence, advanced analytics, and emerging digital solutions.

• Industry background in cruise, hospitality, or major engineering/manufacturing environments is highly advantageous, though not mandatory.

Core Competencies

• Exceptional organizational and strategic time management abilities, with a proven capacity to prioritize complex initiatives across multiple workstreams.

• Outstanding written and verbal communication skills, with demonstrated experience delivering high-impact presentations and influencing senior stakeholders.

• Expert proficiency in PowerPoint and artificial intelligence tools, with hands-on experience designing and communicating AI-driven solutions.

• Mastery of Microsoft Office Suite, as well as advanced project management platforms such as Adobe Workfront, or equivalent enterprise solutions.

• Highly collaborative leadership style, fostering cross-functional engagement and continuous learning to drive digital transformation and innovation.

• Demonstrated ability to support and drive business transformation initiatives, including managing change, aligning stakeholders, building capability, and implementing process improvements.

Journey with us! Combine your career goals and sense of adventure by joining our exciting team of employees. Royal Caribbean Group is pleased to offer a competitive compensation & benefits package, and excellent career development opportunities, each offering unique ways to explore the world.

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, sexuality, gender identity or expression, marital status, or any other characteristic protected by law. Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment.