Support Engineer

The successful candidate must be adaptable, able to take direction, and capable of working independently, as assigned tasks will vary. In this role, the SS1 will be responsible for building and maintaining strong, long-lasting customer relationships., As a Support Engineer, you will join our team to provide essential support for physical network connections, computer imaging, and vendor interface. This position requires familiarity with cabling network racks and may involve some repetitive tasks. You will serve as a primary point of contact for assigned tasks, acting as the focal point to escalate and address customer needs. Additional responsibilities include monitoring subtask activity, assigning and managing customer tickets, and collaborating with cross-functional partners to ensure the timely and successful delivery of support tickets and project implementations according to established timelines and deliverables.

• Experience implementing technology
• Ability to quickly learn new technologies
• Strong computer skills, especially proficiency with the Microsoft Office Suite
• Strong and proactive work ethic
• Excellent oral and written communication skills
• Ability to understand and communicate technical information to non-experts
• Typing speed of at least 50 words per minute
• Ability to regularly lift 30 lbs (computers and associated equipment)
• Ability to occasionally complete repetitive motion by lifting shoulder above head (testing cables in racks)
• Ability to provide own vehicle transportation for travel between support sites
• Ability to stretch arms to sort through cables
• Ability to utilize a step stool to reach cable trays and racks, * Two or more years of experience in a research environment
• Two or more years of experience in a data center or related field
• Knowledge of Linux and server hardware support
• Knowledge of networks and related hardware support
• Basic knowledge of networking and troubleshooting

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details., "WA", "postalCode": "98052", "addressCountry": "US"}}, "employmentType": "FULL_TIME", "baseSalary": {"@type": "MonetaryAmount", "currency": "USD", "value"