Cisco Analyzer Consultant

We are seeking an experienced Cisco Analyzer Consultant to support enterprise contact center modernization and cloud migration initiatives. This role will focus on designing, maintaining, and optimizing reporting and analytics solutions across legacy and next-generation platforms. The consultant will play a key role in ensuring accurate performance visibility for voice and digital channels while supporting the transition from on-premises Cisco environments to cloud-based platforms integrated with Verint, AI, and conversational systems., * Design, develop, and maintain reports and dashboards using Cisco Analyzer

• Support reporting and analytics for IVR, voice, and digital interaction channels

• Partner with business, operations, and technical teams to define reporting requirements

• Ensure data accuracy, consistency, and reliability across Classic and V5 platforms

• Support reporting needs during on-premises to cloud migration initiatives

• Integrate Cisco reporting with Verint, AI platforms, and enterprise systems

• Troubleshoot data, performance, and reporting issues

• Optimize report performance and data models for scalability

• Support audit, compliance, and governance reporting requirements

• Maintain documentation for reporting logic, metrics, and data sources

• Participate in modernization initiatives related to analytics and observability

• Strong experience working with Cisco Analyzer and contact center reporting tools

• Proven experience supporting enterprise contact center environments

• Solid understanding of call flows, IVR systems, and digital engagement platforms

• Experience working with contact center data models and KPIs

• Ability to translate business requirements into technical reports and dashboards

• Experience supporting cloud migration or platform modernization projects

• Strong analytical, problem-solving, and communication skills, * Experience supporting Cisco contact center platforms in cloud environments

• Familiarity with Verint reporting and workforce management systems

• Experience working in regulated or compliance-driven environments

• Exposure to AI-enabled and conversational platforms

• Understanding of data integration and API-based reporting solutions

• Experience with SQL or other reporting/query tools

• PowerBI

• Knowledge of performance monitoring and observability practices