Help Desk Tech

As a Help Desk Technician at Technik, you'll play an active role in keeping our clients' IT systems running smoothly and securely. This position is ideal for someone who enjoys troubleshooting, supporting users directly, and growing their technical expertise day by day., We believe in supporting our employees just as much as we support our clients. As part of our team, you'll receive:

• Healthcare Stipend
• 3% Simple IRA
• PTO & Vacation Days
• Ongoing Training & Certification Allowance
• Quarterly Performance Bonuses
• Year-End Profit Sharing

What You'll Do

As a Help Desk Tech, you'll play a key role in keeping our clients' IT infrastructure running smoothly. Your responsibilities will include:

• Maintaining virtualization platforms, SQL Servers, web servers, and backup systems
• Installing, maintaining, and troubleshooting networks, computers, and peripherals
• Monitoring system performance, security logs, and backups to ensure reliability and protection
• Managing user accounts (creation, modification, deletion) and troubleshooting access issues
• Applying OS patches, updates, and system optimizations as needed
• Assisting with hardware and software failures, ensuring fast recovery and minimal downtime
• Writing and maintaining administrative scripts for automation and efficiency
• Running and terminating networking cables as required
• Traveling within Genesee County and surrounding areas (mileage reimbursed)

We're seeking a tech-savvy problem solver with:

Technical Skills

• 2+ years of experience supporting Windows-based networks
• Windows domain management experience
• Networking fundamentals (routing, switching, VLANs, firewalls)
• Wireless networking knowledge
• Virtualization experience preferred
• Linux experience (basic system administration) preferred
• Experience with scripting/automation a plus
• Certifications such as CompTIA A+, Network+, Microsoft (MCP, MCSA), or VMware VCP a plus
• Experience with ticketing/RMM tools a plus, * Strong communication skills-able to explain technical issues in a way that non-technical users understand
• A customer-first mindset-patient, empathetic, and focused on delivering great service
• Team player-able to collaborate effectively with colleagues and clients
• Problem-solving attitude-curious, analytical, and eager to find creative solutions
• Time management skills-able to handle multiple tasks and prioritize effectively
• Ability to work independently while knowing when to ask for help

Other Requirements

• Ability to maintain client relationships and drive process improvements
• Must posses a valid, state issued drivers license
• Must pass a State of Michigan LEIN/CJIS background check

Physical Demands

This role requires occasional lifting (up to 50 lbs.), standing, sitting, and reaching as you work with hardware, cables, and IT systems.

At Technik, we are a Michigan-based, full-service IT company dedicated to providing comprehensive technology solutions tailored to businesses, organizations, and medical facilities. Our mission is to empower organizations with managed IT services that drive innovation and enhance productivity. We specialize in an array of services, including managed IT, business phone systems, networking, security cameras, and access control. We ensure our clients can focus on their core business objectives while we manage their technology infrastructure., At Technik, we foster a collaborative and supportive environment where employees can grow, innovate, and build lasting careers. We believe in continuous learning, hands-on experience, and mentorship to help our team members develop the skills they need to succeed. With clear career paths into roles like Senior Systems Administrator, Network Engineer, or specialized fields, we prioritize internal growth and long-term success.