Help Desk Technician 1

Must have :- Court experience & Certification Mandatory - CompTia A+ Networking + and Security, High School Diploma or GED equivalent

Help Desk Technician 2: Two (2) years of work experience as a Help Desk Technician 1 with the Placer Superior Court and demonstrated mastery of the knowledge, skills and abilities required.

5 (five) years of full-time professional work experience in a formal help desk setting, installing, maintaining, troubleshooting and repairing personal computer hardware and software, including one (1) year of experience with the Court s case management system, and mastery of the knowledge, skills and abilities required, demonstrated through supervisory assessment.

Note:

One year of the required experience can be substituted with an Associate s Degree, or higher, in computer science, information systems, or a closely related field or at least one year of Information Technology technical training.

Preference will be given to candidates who possess Information Technology certifications such as CompTia A+, Networking + and Security +.

Certifications:

Help Desk Technician 2: The CompTIA A+ and one of the following certifications are required to be eligible for Level 2 of the series class