IT Support Specialist

We are looking for an entry-level IT candidate eager to learn and grow within a small, supportive IT team backing a busy call center. No need to know everything - if you have a passion for technology, a willingness to learn, we will teach you the rest. This is a great opportunity to build real IT skills across automation, infrastructure, and systems support., * Design, build, and maintain automation workflows using Zapier, Webhooks, and form-building tools such as JotForm

• Develop and maintain integrations with internal and third-party platforms using REST APIs
• Write and maintain scripts primarily in Python to automate repetitive tasks and support system operations
• Support and maintain IT infrastructure for call center operations, including hardware, software, and networking
• Manage and execute IT projects from planning through deployment
• Collaborate with department leads to identify and resolve technical bottlenecks
• Provide frontline IT support to call center staff and escalate complex issues as needed
• Maintain clear and up-to-date technical documentation

Do you have experience in Zoho?, We are not looking for someone who already knows it all - we are looking for someone with the right foundation and the drive to grow. Here is what we hope you bring:

• Basic comfort with technology and a genuine curiosity about how systems and tools connect
• Some exposure to automation tools, forms, or APIs - even if from personal projects, coursework, or self-study
• Familiarity with Python or any programming language, OR a strong desire to learn the basics
• Good written and verbal communication skills
• Ability to follow instructions, ask good questions, and take ownership of tasks

About the Candidate

The right person for this role does not need a long resume. We are looking for someone with the right mindset - someone who shows up ready to learn, takes feedback well, and genuinely cares about doing good work. You might be a recent grad, a self-taught tinkerer, or someone switching careers into IT. What matters most is:

• A true team player - you communicate openly and lift those around you
• A natural problem-solver - when something is broken, you want to figure out why
• Eager to learn - you are excited to be taught new tools, processes, and systems
• Dependable and detail-oriented - you follow through, take notes, and ask when unsure

Nice to Have

• Experience with a CRM platform (Salesforce, HubSpot, Zoho, etc.)
• Proficiency in writing technical documentation
• C# coding experience
• Bilingual - English and Spanish
• Experience setting up and managing e-signature solutions (DocuSign, Adobe Sign, etc.)
• Familiarity with JIRA for project and ticket tracking

Pulled from the full job description

• 401(k)
• Paid time off
• Paid holidays, * A hands-on learning environment - we will train you on the tools and systems we use
• A small, collaborative IT team where your growth is a priority
• Real project ownership from day one - no busy work
• Paid time off and company holidays

Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Paid time off