IT Endpoint Analyst

As an IT Endpoint Analyst, you will lead the implementation, support, and continuous improvement of associate productivity technology across the organization. You will play a key role in ensuring endpoint solutions meet business needs, align with industry best practices, and deliver a seamless employee experience. Your focus will include lifecycle planning, issue resolution, device security, capacity planning, and stakeholder consultation., The below statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. May perform other duties as assigned.

• Act as a Liaison: Serve as the primary connection between associates and IT, translating productivity needs into actionable technology solutions.
• Lead Lifecycle Management: Oversee the full lifecycle of endpoint hardware and software, ensuring timely upgrades, replacements, and decommissions.
• Deploy & Support Solutions: Assist in the deployment of new productivity tools and enhancements, minimizing business disruption.
• Drive Innovation: Recommend and implement improvements using existing tools to reduce manual work, enhance efficiency, and increase ROI.
• Resolve Issues: Serve as an escalation point for the Service Desk and lead root cause analysis for recurring endpoint issues.
• Collaborate Across Teams: Coordinate with Architecture, Infrastructure, and Security to prepare for equipment rollouts and system changes.
• Support Productivity Tools: Lead support efforts for all associate-facing devices, including desktops, laptops, tablets, printers, and mobile devices.
• Standardize & Automate: Promote simplification and automation of endpoint processes and support wherever possible.
• Ensure Knowledge & Compliance: Maintain inventories, document processes, and update the knowledge base with known resolutions.
• Contribute to Company Initiatives: Adhere to company policies and actively support corporate goals and programs.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals to perform the essential functions.

• Education & Experience: Bachelor's degree from an accredited four-year college or university and 2+ years of relevant experience, or equivalent combination of education and experience, required
• Technical Expertise: Broad experience administering and supporting Windows, Apple, and Android devices, including desktops, laptops, virtual desktops, tablets, and mobile devices.
• Software & Tools Knowledge: Familiarity with major third-party software such as Microsoft Office 365, Adobe, Java, and Apple Business Manager, as well as remote-control tools like TeamViewer or RDP.
• Endpoint & System Proficiency: Experience with endpoint technologies, security updates, driver configurations, and system patching on PCs.
• Analytical & Problem-Solving Skills: Strong critical thinking and troubleshooting skills with the ability to manage multiple tasks and projects simultaneously.
• Work Ethic & Execution: Self-motivated, dependable, and focused on driving results with minimal supervision.
• Calm Under Pressure: Maintains composure in high-pressure environments and responds effectively to urgent issues.
• Automation Mindset: Passion for automation and process improvement.
• Teamwork & Communication: Works collaboratively across teams and communicates clearly and professionally both verbally and in writing.
• Integrity & Adaptability: Acts with honesty and accountability, adapts to changing needs, and is willing to work extra hours and travel when required., * Although work will be mostly performed in an office environment, must be able to visit and comfortably work in a plant, warehouse, distribution center or other manufacturing facility.