Field IT Support Technician (Part time)

Our client is seeking a reliable, hands-on Field IT Support Technician to provide essential technical assistance at a construction and industrial site in Indianapolis. This is a "boots on the ground" role perfect for someone who enjoys a non-traditional office environment and thrives on solving immediate, practical problems. You will be the primary point of contact for contractors and staff on-site, ensuring their daily operations remain seamless. For complex infrastructure or server-level issues, you will have a direct line to the corporate IT team for escalation., * On-Site Troubleshooting: Provide "desk-side" (or bench-side) support for basic hardware and software issues.

• Peripheral Support: Resolve immediate frustrations, such as malfunctioning mice, keyboards, printers, or connectivity issues.
• User Assistance: Help contractors and field staff navigate basic software tools and hardware setups.
• Triage & Escalation: Identify issues that exceed basic support (e.g., server outages or network-wide failures) and coordinate with corporate IT for resolution.
• Reliability: Maintain a consistent presence on-site during designated hours to build trust with the local team.

• Experience: At least 1 year of experience in an IT support or help desk role.
• Environment: Must be comfortable working in a construction/industrial site environment (appropriate footwear and safety awareness are required).
• Technical Skills: Proficiency in Windows OS, basic hardware troubleshooting, and peripheral connectivity.
• Communication: Ability to explain technical solutions to non-technical staff in a clear, friendly manner.
• Autonomy: Ability to work independently and know when to escalate issues to corporate.