IT Support Specialist

• Provide prompt and effective technical support to end-users via help desk platforms such as ServiceNow and Jira, resolving issues related to hardware, software, and network connectivity.
• Troubleshoot software problems across multiple operating systems including Windows, macOS, and Linux, ensuring minimal downtime.
• Manage computer hardware assets, including desktops, laptops, mobile devices, and peripherals, maintaining inventory and performing upgrades or repairs as needed.
• Support computer networking tasks such as configuring TCP/IP settings, DNS management, LAN setup, VPN access, firewall configuration (including Meraki), and network security measures.
• Administer Active Directory for user account management and permissions; utilize tools like SCCM and GPO to deploy updates and enforce policies efficiently.
• Assist with IT infrastructure tasks including server management with Windows Server environments and Linux systems; monitor network performance using analysis skills.
• Maintain documentation of incidents and resolutions using BMC Remedy or ServiceNow; communicate clearly with users to ensure understanding of solutions provided.

Join our dynamic team as an IT Support Specialist and become the vital link that keeps our technology infrastructure running smoothly! In this energetic role, you will deliver exceptional technical support, troubleshoot software and hardware issues, and ensure seamless computer management across diverse operating systems. Your expertise will empower users, optimize IT systems, and contribute to a productive, innovative environment. This paid position offers a fantastic opportunity to develop your skills in a fast-paced, technology-driven organization committed to excellence., * Proven experience in providing IT support within a help desk or desktop support environment.

• Strong knowledge of operating systems such as Windows (including Windows Server), macOS, and Linux.
• Hands-on experience with computer networking concepts like TCP/IP protocols, DNS configuration, LAN/WAN management, VPNs, firewalls (e.g., Meraki), and network administration tools.
• Familiarity with enterprise management tools such as SCCM for software deployment and GPO for policy enforcement.
• Ability to troubleshoot hardware components including computers, peripherals, mobile devices, and network equipment effectively.
• Excellent communication skills with a customer service-oriented mindset; capable of explaining technical issues clearly to non-technical users.
• Analysis skills for diagnosing complex problems quickly and accurately; experience with ticketing systems like ServiceNow or Jira is preferred. Embark on a rewarding career path where your technical expertise fuels innovation! We're looking for motivated individuals ready to make an impact by supporting our IT ecosystem-helping us deliver top-tier service while advancing your professional growth in a vibrant environment dedicated to technological excellence.

• 401(k)