Personal Computer Support Specialist - 26-04210

We are seeking an experienced Personal Computer Support Specialist to provide technical support for desktop hardware, software, and network systems. The ideal candidate will be responsible for installing, configuring, troubleshooting, and maintaining computer systems while ensuring seamless user experience across the organization., * Install, configure, and maintain desktop and laptop hardware

• Set up and support peripheral devices such as monitors, printers, scanners, and keyboards
• Install and verify proper operation of software applications including operating systems, Microsoft Office, and other enterprise tools
• Perform user profile setup, data migration, and application transfers between systems
• Configure and troubleshoot network connectivity issues
• Diagnose and resolve hardware, software, and operating system problems
• Perform minor hardware repairs and escalate complex issues when required
• Provide end-user support and technical assistance in a timely manner
• Maintain documentation of issues, solutions, and system configurations

• Minimum 5 years of experience in desktop support or IT support roles
• Strong knowledge of Microsoft Desktop Operating Systems (Windows environment)
• Experience with Microsoft 365 services (Outlook, Teams, OneDrive, etc.)
• Hands-on experience with SCCM (System Center Configuration Manager)
• Experience with Active Directory (user management, group policies, permissions)
• Familiarity with endpoint security tools such as Trellix ENS
• Knowledge of LPR printing and printer troubleshooting
• Strong problem-solving and analytical skills
• Excellent communication and customer service abilities

Preferred Skills

• Experience in enterprise or government IT environments
• Knowledge of network fundamentals (LAN/WAN connectivity)
• Ability to handle multiple support requests in a fast-paced environment
• Experience with ticketing systems and IT service management tools