Platform Architect- ServiceNow

Skills: MUST HAVE ServiceNow platform experience Experience Required: 8- 10 year Role Descriptions: 8 years of hands-on ServiceNow platform experience| with deep focus on ITSM architecture and operations. Proven experience designing and building AI Agents on ServiceNow| beyond standard Now Assist capabilities (mandatory). Includes agent workflows| autonomous decisioning| contextual reasoning| orchestration| and escalation logic. Strong expertise in Now Assist for ITSM| including Incident summarization Case deflection Intelligent routing Virtual Agent integration with AI Agents Advanced ServiceNow development skills Script Includes| Business Rules| Client Scripts Flow Designer| Workflows ACLs| performance optimization Strong understanding of ServiceNow data model| CMDB| and ITSM processes (Incident| Problem| Change| Request). Experience integrating ServiceNow with enterprise systems using REST APIs| MID Server| and event-driven patterns. Solid knowledge of ServiceNow platform governance| upgrades| releases| and best practices. Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. All applicants will be evaluated solely on the basis of their ability, competence and their proven capability to perform the functions outlined in the corresponding role. We promote and support a diverse workforce across all levels in the company.