Help Desk Technician

VACO LLC

Tampa, United States of America

7 days ago

Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Senior

Compensation

$ 43K

Job location

Tampa, United States of America

Tech stack

Microsoft Windows

Microsoft Active Directory

Apple Mac Systems

Dynamic Host Configuration Protocol

DNS

Email Filtering

Networking Hardware

Virtual Private Networks (VPN)

Network Troubleshooting

Linux System Administration

Microsoft Office

Windows Server

Networking Basics

Network Attached Storage (Server Appliance)

TCP/IP

Wi-Fi Technology

Peripherals

Firewalls (Computer Science)

Job description

Our client is looking for a hands-on IT Support Specialist to provide day-to-day technical support. This role is ideal for someone who enjoys troubleshooting, working directly with users, and growing their skills across systems, networks, and infrastructure. MSP experience PREFERRED, * Monitor and manage incoming Help Desk tickets, ensuring timely response, resolution, or escalation

Provide support for hardware, software, and network-related issues across desktops and mobile devices
Install, configure, and maintain computers, peripherals, and software
Support user onboarding/offboarding, including account setup, permissions, and device provisioning
Perform basic Active Directory administration (user creation, termination, password resets)
Assist with Microsoft Office and Microsoft 365 support
Troubleshoot networking issues (Wi-Fi, VPN, DNS, DHCP, TCP/IP)
Support and maintain Windows operating systems (Windows 10/11) and Windows Server environments
Assist with MFA setup and troubleshooting (e.g., Duo, SSO, account lockouts)
Provide basic support for antivirus, spam filtering, and endpoint security
Document issues, resolutions, and system configurations clearly and accurately
Participate in occasional after-hours/on-call support rotation

Requirements

1+ year of experience in a technical support or help desk role
Working knowledge of:
Active Directory
Windows OS (10/11) and basic Windows Server environments
Microsoft Office / Microsoft 365
Basic networking concepts (DNS, DHCP, VPN, Wi-Fi)
Experience troubleshooting hardware, software, and mobile devices
Ability to manage and prioritize multiple support requests in a fast-paced environment
Strong problem-solving skills and attention to detail
Excellent communication skills (able to explain technical concepts to non-technical users), * Experience working in a Managed Service Provider (MSP) environment
CompTIA A+ and/or Network+ certifications
Exposure to MacOS or Linux environments
Experience with MFA tools, endpoint security, or network equipment (switches, firewalls, NAS)