IT Support Technician
VACO LLC
Newburgh Heights, United States of America
3 days ago
Role details
Contract type
Temporary contract Employment type
Full-time (> 32 hours) Working hours
Regular working hours Languages
English Experience level
Intermediate Compensation
$ 60KJob location
Newburgh Heights, United States of America
Tech stack
Cisco Routers
Computer Networks
Desktop Computing
Issue Tracking Systems
Network Connections
Wireless Access Point
Wi-Fi Technology
Requirements
- Support our network connectivity, including Cisco routers, switches, and wireless access points. * Conduct Wi-Fi coverage checks, failover testing, and verify physical cabling. * Work with engineers to troubleshoot issues and ensure everything aligns with design documentation. * Handle inventory tasks like: ? Scanning asset tags ? Assigning building/room locations ? Verifying device counts (monitors, keyboards, etc.) ? Ensuring devices are powered on and connected to data ports * Be on-site to support employees during arrival and go-live periods. * Help with printing systems and troubleshoot any issues on-site. * Collaborate with our IT, Service Desk, and clinical training teams. * Assist with staging equipment for installation. * Document technical processes and keep our knowledge libraries up-to-date. Requirements * 2-5 years of experience in IT support or helpdesk roles * Strong troubleshooting skills and a customer service mindset * Solid understanding of computers and software * Basic knowledge of networking concepts (entry-level is okay) * Experience with IT helpdesk/ticketing systems * Ability to train end-users effectively * Strong communication and interpersonal skills * Experience documenting procedures and technical steps
