Network Administrator

The National Radio Astronomy Observatory (NRAO) is a prestigious research and development organization that plays a vital role in the study of the universe. Associated Universities, Inc. (AUI) is a nonprofit organization that manages and operates the NRAO under a cooperative agreement with the National Science Foundation. The Observatory is a hub for technological and scientific collaboration, operating state-of-the-art radio telescope facilities for use by the international scientific community. The Observatory has been instrumental in the study of black holes, galaxies, and the early universe. At NRAO, we are recruiting a Network Administrator to Provide networking infrastructure support for The National Radio Astronomy Observatory (NRAO) operations. The Network Administrator will report to the Network Services Manager. Help administer, troubleshoot, and upgrade the networks across the NRAO, as well as communicate and troubleshoot the internet connection to Internet-2 through local ISPs. The preferred location for the position will be based at the headquarters in Charlottesville, Virginia. What You Will be Doing:

• Developing and maintaining relationships with internet service providers in order to troubleshoot outages, as well as open and escalate outage tickets;
• Implementing processes to maximize network performance by monitoring, troubleshooting network problems, and managing the timely resolution of outages;
• Monitoring, measuring and improving performance and resiliency of the GBO intranet, including high-speed data links within the data center;
• Procuring and configuring network hardware for infrastructure upgrades;
• Writing technical support documentation for network systems and applications;
• Installing and connecting network and server hardware within the NRAO data centers;
• Planning and coordinating network maintenance activities around telescope observing schedules;
• Provide remote support for other NRAO sites, including Charlottesville, Virginia and Socorro, New Mexico;
• Participating in cross-training the network support personnel at all of the NRAO sites to foster collaboration, enhance skill sets and promote knowledge sharing.
• Proactive compliance with organizational and government safety policies and procedures in work area is expected.
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Associate's degree in computer science, engineering, or related field, or an equivalent amount of education and experience. Skills and Competencies

• Strong organizational skills and the ability to prioritize network administrative tasks.
• Ability to investigate, document, and address the current needs and technical demands of Observatory science and business operations. Service-focused approach to understanding and serving the needs of the end user.
• Excellent written and verbal communication skills, particularly the ability to communicate with staff who are not technically trained.
• Strong teamwork skills and the ability to feel comfortable working with geographically distributed and international teams
• Comprehensive knowledge of networking concepts and computing infrastructures.
• High level of competency in Microsoft software products and web-based systems, Visio and SharePoint.
• Attention to detail is critical, While performing the duties of this job, the employee frequently sits at a desk, uses a personal computer, telephone, and other standard office equipment; the ability to climb stairs is required. The employee is required to bend, reach, and must have finger dexterity. The employee will be required to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Must be able to communicate effectively both verbally and in writing. Observatory employees must be authorized to work in the United States. The Observatory presently cannot sponsor H-1B Visas for this position.

The starting salary/hourly rate of this position is between $60,398 - $84,558. Factors which may affect starting pay within this range may include; education, experience, skills, competencies, other qualifications of the successful candidate, as well as internal equity and labor market conditions., Associated Universities, Inc (AUI) offers a comprehensive benefits package addressing the needs of employees and their families with most benefits beginning on the first day of employment, subject to eligibility requirements. AUI provides:

• Excellent paid time off (13 holidays, annual accrual of up to 24 vacation days)
• Medical, dental and vision plans are effective on the first day of employment.
• AUI's retirement benefit contributes an amount equal to 10 percent of a qualified participant's base pay with no required employee contribution.
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