ServiceNow Implementation & CMDB Lead

< data-end="605" data-start="563">Implementation & Managed Services

• Lead architecture and implementation of scalable, sustainable ServiceNow solutions
• Design, develop, and configure platform capabilities including ITSM, ITOM, and custom applications
• Facilitate client workshops and discovery sessions to translate business needs into technical solutions
• Establish and enforce development standards, coding best practices, and platform governance

< data-end="1021" data-start="1001">CMDB & CSDM

• Own the design, implementation, and ongoing maturity of the ServiceNow CMDB aligned to CSDM
• Configure and deploy Discovery and Service Mapping to create accurate, service-aware infrastructure views
• Define and enforce CMDB governance, including data policies, reconciliation rules, and health metrics
• Design and maintain integrations with external systems (e.g., AWS, Azure, SCCM) using REST/SOAP APIs, IntegrationHub, and MID Servers

< data-end="1515" data-start="1473">Automation & Technical Leadership

• Develop advanced server-side and client-side scripting (Business Rules, Script Includes, UI Actions)
• Build automation using Flow Designer and Orchestration
• Provide technical leadership through mentorship, code reviews, and best practice guidance

We are seeking a highly skilled Senior ServiceNow Implementation & CMDB Lead to drive the design, development, and maturity of ServiceNow environments. This role will establish the CMDB as a single source of truth, ensuring alignment with the Common Service Data Model (CSDM) and delivering scalable, high-quality solutions within a managed services environment., < data-end="1821" data-start="1804">Required

• 5-7+ years of ServiceNow development experience, including 2+ years focused on CMDB, Discovery, and CSDM
• Strong proficiency in JavaScript, HTML, CSS, and Glide APIs
• Solid understanding of ITIL (Incident, Change, Problem, Asset Management)
• Bachelor's degree in Computer Science, IT, or equivalent experience

< data-end="2164" data-start="2146">Preferred

• ServiceNow certifications: CSA, CAD, and/or CIS (ITSM, Discovery, Service Mapping)
• Experience with Service Portal, Employee Center, or AngularJS
• Experience working in Agile/Scrum environments