Knowledge Systems Specialist

Cottingham & Butler is seeking a Knowledge Systems Specialist to build, maintain, and enhance our enterprise knowledge base so staff can easily access accurate, organized information-both directly and through AI-powered tools. This role owns the structure, governance, and day-to-day administration of our SharePoint-based knowledge system and partners with Technology teams to integrate knowledge assets into emerging AI solutions.

This is a hands-on role suited for someone who loves organizing information, designing intuitive content structures, and exploring how knowledge and AI intersect.

What You'll Do

• Design and maintain the enterprise knowledge base in SharePoint, including taxonomy, metadata, and navigation.

• Establish content governance, including naming conventions, version control, and content lifecycle standards.

• Partner with subject matter experts to capture, organize, and maintain knowledge assets.

• Create documentation standards and templates to support consistent, high-quality content.

• Monitor usage and feedback to improve content quality and findability.

• Integrate SharePoint content with internal and external tools (e.g., AWS) for AI-powered retrieval.

• Bachelor's degree in Information Science, IT, or related field - or equivalent experience.

• 2+ years in knowledge management, content management, or information architecture.

• Hands-on experience with SharePoint or similar content management platforms.

• Strong understanding of taxonomy, metadata, and content organization.

• Excellent written communication and documentation skills.

• Ability to work effectively with technical and non-technical stakeholders.

Preferred Qualifications

• Experience with AI/ML concepts, especially RAG or knowledge retrieval systems.

• Familiarity with AWS (S3, Bedrock) or similar cloud platforms.

• Experience creating content governance frameworks.

• Background in insurance, financial services, or similar industries.

• Familiarity with Microsoft 365 tools beyond SharePoint (Teams, Power Platform).

Skills & Competencies

Information architecture, technical aptitude, communication and training skills, attention to detail, curiosity about AI, and adaptability in a rapidly evolving environment.

At Cottingham & Butler, we sell a promise to help our clients through life's toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of "better every day" constantly pushing ourselves to be better than yesterday - that's who we are and what we believe in. As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day., ABOUT THE COTTINGHAM & BUTLER COMPANIES Cottingham & Butler is one of the largest insurance brokers in the U.S. with over 1,200 employees dedicated to providing our clients with advice and insurance products to manage the risks they face. Better Every Day. That's our promise to our employees and our clients. We deliver better advice, better service, and better ideas than our competitors. Every Day. It's a commitment to challenging conventional wisdom, innovating, improving how we serve our clients and growing as industry professionals. This approach has produced superior results for our clients, endless opportunities for our employees, and a growth track record that continues to outperform the industry.