Systems Specialist

• Profiles, Permission Sets, and Permission Set Groups
• Roles, Public Groups, and sharing access
• Support end-of-end user lifecycle processes (joiners, movers, leavers)
• Handle and resolve support cases related to access, permissions, and basic platform issues
• Process and track access requests through identity/access management tools (e.g., IIQ or similar)
• Troubleshot user access issues across multiple orgs
• Partner with internal teams (Security, Engineering, Business stakeholders) to resolve issues
• Ensure compliance with access governance and approval processes
• Maintain accurate case documentation and updates
• Identify opportunities for process improvement and automation in access workflows

This role focuses on access management, user administration, and operational support across multiple environments. The ideal candidate will be comfortable working in a high-volume, fast-paced support environment and capable of handling access-related requests with accuracy and efficiency., * 4-6+ years of experience as an Administrator

• Strong knowledge of security and access models, including:
• Profiles, Permission Sets, Permission Set Groups
• Role hierarchy and sharing rules
• Experience working in a ticket-based support environment
• Proven ability to troubleshoot and resolve access-related issues
• Strong attention to detail and ability to manage high-volume workloads
• Excellent communication skills and ability to work cross-functionally
• Ability to work independently and manage priorities effectively

Preferred Qualifications:

• Experience with identity and access management tools (e.g., SailPoint IIQ, Okta, or similar)
• Familiarity with automation tools such as Flow
• Experience working in large, enterprise-scale environments
• Exposure to compliance, audit, or governance processes
• Experience supporting multiple clouds (Sales, Service, etc.)

Pay Transparency: The typical base pay for this role across the U.S. is: $75.00- $80.00/hour. Non-exempt positions are eligible for overtime at a rate of 1.5 times the base hourly rate for all hours worked in excess of 40 in a work week, or as required by state or local law. Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education and experience. Full-time employees are eligible to select from different benefits packages. Packages may include medical, denmatch, lifeion benefits, health savings accounts with qualified medical plan enrollment, 10 paid days off, 3 days paid bereavement leave, 401(k) plan participation with employer match, life and disability insurance, commuter benefits, dependent care flexible spending account, accident insurance, critical illness insurance, hospital indemnity insurance, accommodations and reimbursement for work travel, and discretionary performance or recognition bonus. Sick leave and mobile phone reimbursement provided based on state or local law.

Consent to Communication and Use of AI Technology: By submitting your application for this position and providing your email address(es) and/or phone number(s), you consent to receive text (SMS), email, and/or voice communication whether automated (including auto telephone dialing systems or automatic text messaging systems), pre-recorded, AI-assisted, or individually initiated from Aditi Consulting, our agents, representatives, or affiliates at the phone number and/or email address you have provided. These communications may include information about potential opportunities and information. Message and data rates may apply. Message frequency may vary. You represent and warrant that the email address(es) and/or telephone number(s) you provided to us belong to you and that you are permitted to receive calls, text (SMS) messages, and/or emails at these contacts. You also acknowledge and agree to Aditi Consulting LLC's use of AI technology during the sourcing process, including calls from an AI Voice Recruiter. AI is used solely to gather data and does not replace human-based decision-making in employment decisions. Calls may be recorded.