IT Specialist (Correctional Environment)

a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;} What you'll do

• Provide onsite IT support in a secure environment by troubleshooting desktops, laptops, thin clients, mobile carts, printers, scanners, AV equipment, and peripherals so staff can safely perform critical duties

• Support specialized correctional and enterprise systems by resolving hardware and software issues while strictly following security, access, and chain-of-custody requirements

• Partner directly with correctional staff and administrators to diagnose issues, communicate solutions clearly, and maintain professionalism in high-security settings

• Manage hardware deployment and asset tracking by imaging, configuring, deploying, and documenting equipment within restricted areas to maintain audit-ready records

• Handle service requests and changes efficiently by resolving tickets, following escalation protocols, and supporting moves, additions, and modifications with minimal disruption What success looks like

• Technology systems remain stable, secure, and available in all authorized facility areas

• Service requests are resolved accurately, documented clearly, and completed within expected timeframes

• Equipment deployments and changes follow security protocols with zero compliance issues

• Facility staff trust you as a reliable, professional technology partner

• Documentation and asset records are complete, accurate, and audit-ready What you get

• Job stability: Full-time public sector role supporting essential operations

• Skill growth: Hands-on experience with secure systems, ITSM practices, and enterprise technologies

• Clear structure: Defined protocols, documented procedures, and established escalation paths

• Municipal benefits: Retirement, leave, and benefit programs shared during the hiring process Why this role matters Technology inside secure facilities must work correctly, safely, and without interruption. Your work directly supports correctional staff, administrators, and operational teams, helping ensure safety, accountability, and continuity of critical services every day. What you'll bring

• Strong troubleshooting skills supporting desktops, laptops, thin clients, printers, scanners, AV equipment, and shared workstations

• Experience supporting Windows operating systems and Microsoft 365 applications

• Working knowledge of basic networking concepts such as TCP/IP, VPN, secured network shares, and authorized Wi-Fi

• Ability to image, configure, deploy, and repair equipment under restricted access conditions

• Familiarity with ticketing systems, ITSM practices, and detailed documentation standards

• Strong organizational, communication, and time-management skills

• Ability to follow strict access, escort, and security protocols at all times

• Professional judgment, discretion, and situational awareness in sensitive environments, + An accredited Bachelor's degree and 4 years of technology experience; OR an equivalent combination of education and technology experience. a { text-decoration: none; color: #464feb;}tr th, tr td { border: 1px solid #e6e6e6;}tr th { background-color: #f5f5f5;} PREFERENCES

• Leading or coordinating technical projects or work tasks

• Supporting enterprise or high-security environments

• Managing multiple priorities while meeting service expectations, Positions requiring a high school diploma/GED certificate must be obtained from a school/program accredited by the Department of Education and recognized by the U.S. Secretary of Education. The minimum education requirement for positions that allow for experience equivalency for an accredited degree is a high school diploma. Unless otherwise specified, an accredited degree must be obtained from a college or university listed with the U.S. Department of Education and recognized by the U.S. Secretary of Education. For positions with a salary grade of EX6 or higher that require an accredited degree, qualifying professional experience must be obtained AFTER the accredited degree is obtained. Successful completion of a pre-employment criminal history/background check is required for all positions. Some positions require a post offer drug screen and/or physical.

Affordable medical, dental, and vision plans with multiple options and low employee contributions. Generous Paid Time Off Enjoy vacation, sick leave, and 13 paid holidays-with accruals that grow the longer you're with us. Secure Retirement Planning City-funded pension plan plus an optional 457 savings plan to help you build long-term financial security. Support for Life's Big Moments Paid parental and bereavement leave to help you navigate major life events with peace of mind. Tuition Assistance Get reimbursed for eligible education expenses-invest in your future while you work. Income Protection Short- and long-term disability coverage options to safeguard your earnings. Life Insurance Provided City-paid life insurance with the option to add more coverage for extra peace of mind. Community Volunteer Leave Take up to 8 hours annually to give back to causes you care about. Want the Full Picture?, If appointed, non-residents must obtain residency inside Kansas City, Missouri's city limits within nine months.

Kansas City, Missouri is a growing, world-class community of just over 500,000 residents that serves as the central hub for a thriving bi-state, 18-county metropolitan area of 2.5 million residents. The City is governed by a 13-member City Council and Mayor that appoint a City Manager to oversee a municipal organization with over 4,000 employees, 16 departments, and a total annual operating and capital budget exceeding $1 billion. A diverse and culturally rich community located at the confluence of the Kansas and Missouri Rivers, KC is known for its long traditions as the home of spectacular BBQ, jazz, beautiful boulevards, fountains, and parks. Kansas City boasts celebrated cultural traditions including jazz; theater, and history, including the Negro Leagues Baseball Museum. Kansas City is also the proud home of professional sports teams including the Chiefs, Royals and Sporting KC, and has served as host of several NCAA tournaments over recent years. The City is generally recognized as one of the most livable cities in America and looks forward to showcasing our city on the national and world stage as host of the 2023 NFL Draft and the 2026 World Cup. The City of Kansas City, MO seeks to attract and retain a qualified and progressive workforce to provide high-quality services to Kansas City, MO residents and visitors. The spirit of Kansas City, powered by its people From Super Bowl wins to revitalizing neighborhood spaces to reimagined transportation networks, the Kansas City spirit shines in the big moments, but also in the everyday work that moves our city forward. Behind every moment of pride are the people who plan, build, grow, and serve with heart. Here, you'll help turn bold ideas into lasting impact for generations to come.EVP Pillars and Proof Points The programs, culture, and people that make our EVP real: We build what lasts. People come here to serve and stay because they see their impact live on. Every park, policy, and plan make Kansas City stronger for the next generation.We dream big. Working for Kansas City means shaping what's bigger than any one person, and we rally together to make this city shine. From Super Bowl wins to the World Cup stage, it's our people who make those moments possible.We grow together. Our city thrives when its people do. From tuition support to leadership programs, employees build meaningful careers here, in a city where opportunity, community, and quality of life can co-exist. We show up for each other. In Kansas City, teamwork comes with a true sense of belonging. Across departments and generations, people step up, lend a hand, and celebrate one another's wins. It's the kind of place where everyone looks out for their neighbors, at work and beyond.