IT Technician

Join our dynamic team as an IT Technician and become a vital part of maintaining and optimizing our technology infrastructure! In this energetic role, you will provide essential technical support to ensure seamless computer operations, troubleshoot hardware and software issues, and assist with network connectivity. Your proactive approach will help keep our systems secure, efficient, and reliable, empowering our organization to achieve its goals with confidence. This paid position offers an exciting opportunity to develop your skills in a fast-paced environment while making a tangible impact on daily operations., * Deliver prompt and professional technical support to end-users via help desk platforms such as ServiceNow, Jira, or BMC Remedy.

• Manage and troubleshoot computer hardware, operating systems (Windows, macOS, Linux), and software applications, including Microsoft Office suite.
• Configure and maintain computer networks, including LAN (Local Area Network), VPN (Virtual Private Network), firewalls, and other IT infrastructure components.
• Assist with desktop support tasks such as installing, upgrading, and repairing computers and peripherals.
• As well as On-site repairs and client drop offs- you will also be responsible for service calls. It is required to have a reliable vehicle to perform service calls.
• Support the setup and maintenance of network devices like routers, switches, and wireless access points to ensure optimal connectivity.
• Troubleshoot software issues related to operating systems or applications by diagnosing problems efficiently and implementing solutions.
• Collaborate with team members to improve IT processes and document procedures for future reference.

• Proven experience providing technical support for computer hardware and software issues.
• Strong knowledge of computer networking concepts including LAN setup, VPN configuration, firewalls, and security protocols.
• Proficiency in managing various operating systems such as Windows, macOS, and Linux environments.
• Familiarity with help desk ticketing systems for tracking issues and resolutions.
• Ability to troubleshoot software problems related to Microsoft Office applications and other common productivity tools.
• Understanding of IT security measures including firewall management and network access controls.
• Excellent communication skills to effectively assist users at all technical levels while maintaining a positive customer service attitude. Embark on a rewarding journey in IT support where your technical expertise fuels organizational success! We are committed to fostering an inclusive environment that values innovation, teamwork, and continuous learning-making every day an opportunity to grow your skills while supporting our technological backbone.

• Flexible schedule