Amazon Connect Solutions Architect

Architect end?to?end Amazon Connect contact center solutions Translate business requirements into scalable AWS architectures Design IVR, call routing, omni?channel, and customer experience flows Lead integrations with CRM systems and third?party platforms Define AWS security, scalability, resiliency, and cost?optimization practices Guide development teams on Lambda, Lex, APIs, analytics, and best practices Support migrations from legacy contact center platforms

5+ years of experience in contact center or cloud architecture Strong hands?on expertise with Amazon Connect Deep knowledge of AWS services (Lambda, IAM, S3, DynamoDB, API Gateway, CloudWatch) Solid understanding of contact center concepts (IVR, ACD, CTI, reporting) Excellent stakeholder communication and solution?design skills Preferred AWS Certified Solutions Architect Experience with Contact Lens, Amazon Lex, and CRM integrations Background with CCaaS platforms (Genesys, NICE, Avaya)

TECHNOGEN, Inc. is a Proven Leader in providing full IT Services, Software Development and Solutions for 15 years. TECHNOGEN is a Small & Woman Owned Minority Business with GSA Advantage Certification. We have offices in VA; MD & Offshore development centers in India. We have successfully executed 100+ projects for clients ranging from small business and non-profits to Fortune 50 companies and federal, state and local agencies. a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }