Infrastructure Technical Specialist

The Iowa Department of Management (DOM) is seeking a skilled Infrastructure Technical Specialist (ITS) with expertise with AWS, AWS VDI and File Cloud.

Keys: 1. AWS Administration for VDI workspaces and App Admin for File Cloud (Linux/Mongo).

This role serves as the primary administrator for the DIAL AWS GovCloud environment, overseeing essential platforms such as AMANDA, File Cloud, and the DIAL Virtual Desktop Infrastructure (VDI). In addition to managing these cloud-based systems, the position is responsible for File Cloud administration, delivering comprehensive technical support to all File Cloud users. By maintaining these critical environments, they help ensure reliable operations and seamless user experiences across the organization.

The Iowa Department of Management (DOM) is seeking a skilled Infrastructure Technical Specialist (ITS) with expertise with AWS, AWS VDI and File Cloud. This role is responsible for cloud infrastructure management, monitoring, security and compliance, collaboration and support, and deployment.

Required Skill Set

Demonstrated through prior experience the ability to:

• Manage AWS infrastructure supporting business applications.

• Manage AWS infrastructure for VDI.

• File Cloud administrator handling staff onboarding, troubleshooting issues, and providing technical support to users.

• Knowledge of advanced system security methods and techniques.

• Complete assigned tasks, provide clear status updates, adhere to quality standards, and work collaboratively.

• Handle on-call nightly and weekend patching, upgrades, and troubleshooting.

• Excellent verbal and written communication skills are essential for effectively collaborating with multiple teams.

• Work independently with little supervision or guidance.

• Exhibit initiative by proactively learning new systems, processes, and aspects of business functionality independently.

Requirements

• Broad experience with cloud adoption, including application readiness assessment, prototyping of new environments, server builds, data migration.

• Experience as an enterprise systems administrator in a client or server environment, including deployment automation tools.

• Experience in a customer-facing capacity, support, or consulting role

• Experience with cloud service provider offerings like Microsoft Azure or Amazon Web Services (AWS) or Google Cloud Platform (Google Cloud Platform)

• Experience with design and implementation of distributed systems architecture on private or public cloud infrastructure

• Experience with troubleshooting very complex distributed environments pertaining to connectivity & app performance and monitoring tools & offering

• Experience working with cloud platforms

• Extensive knowledge of systems including Hardware, software, networking, and storage

• High-level strategic planning & advice to an entity that will allow for the successful adoption or migration of Cloud-based technologies or services

• Performance tuning of cloud environments.

• Robust proficiency in Windows, Linux & CLI with 1-2 years of experience in VM infrastructure

• Strong written and oral communication skills

• Technical knowledge of infrastructure components such as Network, Storage, Linux/Windows, Application knowledge of Java, .Net, and IT security

Skill Matrix:

Demonstrated through prior experience the Ability to Manage AWS infrastructure supporting business applications. Required 5 Years

Demonstrated through prior experience the Ability to Manage AWS infrastructure for VDI.

Required 5 Years

Demonstrated through prior experience File Cloud admin handling staff onboarding, troubleshooting issues & providing technical support to users. Required 5 Years

Demonstrated through prior experience the Knowledge of advanced system security methods and techniques. Required 5 Years

Demonstrated through prior experience the ability to Complete assigned tasks, provide clear status updates, adhere to quality standards & work collabo Required 5 Years

Demonstrated through prior experience the ability to Handle on-call nightly and weekend patching, upgrades, and troubleshooting. Required 5 Years

Excellent verbal and written communication skills are essential for effectively collaborating with multiple teams. Required 5 Years

Work independently with little supervision or guidance. Required 5 Years, Exhibit initiative by proactively learning new systems, processes, and aspects of business functionality independently. Required 5 Years