Systems Administrator

• Owns advanced escalations from Technicians, driving complex incident resolution through closure with clear customer communication and documentation.
• Administers customer infrastructure and cloud services (server and identity services, M365/Entra ID, backup, endpoint management, virtualization, and networking per standards).
• Performs advanced troubleshooting across identity/authentication, DNS, networking, performance, security tooling, and system integrations.
• Executes changes using change control, including risk assessment, approvals, maintenance windows, implementation steps, and rollback planning.
• Leads or co-leads project delivery tasks (migrations, refreshes, new deployments, security improvements), including testing, validation, and transition to support.
• Supports project planning by gathering requirements, assessing current state, identifying constraints/risks, and estimating effort for assigned workstreams.
• Maintains documentation such as as-builts, diagrams, runbooks, and customer environment notes to enable consistent support.
• Provides technical guidance and mentoring to Technicians; helps improve repeatability through standards and automation.
• Identifies recurring problems and proposes improvements to increase reliability, security, and customer satisfaction.

• Proficiency with MSP tools (ticketing, RMM, backup, security stack) and strong documentation habits.
• Strong networking understanding (VLANs, routing/firewalls, VPN concepts) and disciplined troubleshooting.
• Ability to balance customer-impacting incidents with project delivery; strong prioritization and communication.
• Typically 4-8 years of relevant IT experience (MSP experience preferred)., * 4-8 years of relevant IT experience (MSP experience preferred).
• Demonstrated experience resolving complex escalations and administering server/cloud platforms.
• Ability to participate in after-hours maintenance windows and on-call escalation as required (if applicable).

Performance measures

• Resolves escalations effectively and reduces repeat incidents through preventive improvements.
• Maintains accurate documentation and adheres to change control and security standards.

Work environment & physical requirements

Work is performed in an office and/or customer-site environment and requires extensive computer use. Local travel and work during maintenance windows may be required. Occasional lifting of typical IT equipment may be required.

Professional development assistance, Health insurance, 401(k) matching, Paid time off, Dental insurance, Life insurance, * 401(k) matching

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance