Information Technology Specialist

Serve as IT support specialist for the College of Liberal Arts and Human Sciences (CLAHS). Install, configure, update, and maintain macOS and Windows computers. Collaborate with the team of CLAHS IT support specialists to answer service calls in 4Help. Provide polite and professional customer service to users. Support software installation and peripherals including scanners and printers. Respond to user needs via phone calls, tickets, and emails. The IT support specialist reports to the CLAHS Associate Director, Information Technology Operations.

• A bachelor's degree in Business Information Technology, Computer Science, or a related field, or equivalent work experience.
• Experience with Windows and Mac operating systems
• Experience installing, operating, and troubleshooting computer hardware and software
• Knowledge of endpoint management frameworks including HCL BigFix, Jamf, or Microsoft Intune, etc.
• Demonstrated ability to interface with end users over the telephone, via email or in person to communicate problem status and resolutions in an effective way
• Good interpersonal, customer support, verbal and technical writing skills tailored to a level appropriate for the intended audience.

Preferred Qualifications

• Experience with ticketing systems such as ServiceNow
• Experience working with computers in an Active Directory/Group Policy environment
• Experience in an IT support or help desk environment or related role
• Experience with backup systems like CrashPlan/Code42, Google Drive, Time Machine, etc.

About Virginia Tech Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an inclusive community dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight undergraduate colleges, a school of medicine, a veterinary medicine college, Graduate School, and Honors College. The university has a significant presence across Virginia, including Blacksburg, the greater Washington, D.C. area, the Health Sciences and Technology Campus in Roanoke, sites in Newport News and Richmond, and numerous Extension offices and research institutes. A leading global research institution, Virginia Tech conducts more than $650 million in research annually. Virginia Tech endorses and encourages participation in professional development opportunities and university shared governance. These valuable contributions to university shared governance provide important representation and perspective, along with opportunities for unique and impactful professional development.