Senior IT Project Manager

The Senior Technology Project Manager is responsible for leading complex, cross-functional initiatives across the organization, with a strong focus on technology delivery and enterprise transformation. This role oversees the planning, execution, and successful delivery of projects within defined scope, budget, and timelines. This is a remote position; however, the ideal candidate will reside in the Washington, DC metropolitan area to support regional collaboration and stakeholder engagement as needed. As a key member of the PMO, the Senior Project Manager partners with stakeholders at all levels-including business units, non-technical teams, and executive leadership (VP level and above)-to drive strategic initiatives. This role requires expertise in managing multiple concurrent projects, including Salesforce implementations, while leveraging both Agile and Waterfall methodologies., * Lead and manage multiple concurrent technology and business projects, ensuring alignment with organizational strategy and priorities

• Direct cross-functional teams through all phases of the project lifecycle, from business case development to execution and delivery
• Define project scope, goals, resource requirements, and budgets in collaboration with stakeholders and executive sponsors
• Develop and maintain comprehensive project plans, timelines, and documentation following PMO standards
• Drive Salesforce implementation initiatives, including planning, coordination, integration, and stakeholder adoption
• Communicate project objectives, status, risks, and outcomes clearly to stakeholders, including business units, non-technical audiences, and senior leadership (VP and above)
• Lead project teams consisting of technical staff, subject matter experts, vendors, and support personnel
• Identify, manage, and escalate risks, issues, and dependencies to ensure timely resolution
• Establish priorities, assign responsibilities, and ensure milestones and deliverables are achieved
• Develop and execute change management strategies, including communication plans, training, and process documentation
• Ensure successful integration of new systems and processes into business operations
• Provide regular status reporting to project sponsors and stakeholders
• Manage project budgets, forecasts, and resource allocation plans

• PMP (Project Management Professional) certification required
• Bachelor's degree in a related field
• 7+ years of technology project management experience
• Proven ability to manage multiple projects simultaneously in a fast-paced environment
• Hands-on experience leading Salesforce implementation projects
• Strong communication skills with the ability to effectively engage business units, non-technical stakeholders, and executive leadership (VP level and above)
• Demonstrated leadership in cross-functional team environments
• Strong organizational, analytical, and problem-solving skills, * Experience in financial technology (FinTech) or banking environments
• Prior experience working with or implementing solutions related to Fiserv - preffered
• Agile certification or experience working in Agile environments
• Familiarity with enterprise system implementations and integrations
• Experience in regulated financial services environments

Technical Skills

• Proficiency in project management and collaboration tools such as MS Project, Azure DevOps, Jira, and Trello
• Advanced knowledge of Microsoft Office Suite (Excel, PowerPoint, Word)
• Strong understanding of project management methodologies (Agile and Waterfall)
• Experience with change management frameworks and process improvement initiatives
• Ability to manage competing priorities in a dynamic, deadline-driven environment

Work Environment & Characteristics

• Remote work environment with preference for candidates based in the Washington, DC metro area for on-site meetings as needed
• Occasional travel may be required based on project needs
• Operate effectively in a fast-paced, high-visibility environment
• Strong attention to detail with the ability to think strategically
• Self-motivated, proactive, and adaptable
• Professional presence with strong interpersonal and leadership skills