Application Support Specialist

Are you ready to bridge the gap between complex software and real-world construction success? Trimble is looking for a passionate problem-solver to serve as a primary liaison, resolving critical software issues while making a tangible impact on how global infrastructure is built and maintained. Join a collaborative team where your ideas are rewarded and your professional growth is our priority!, * Resolve complex customer software issues for industry-leading construction HR and project management solutions.

• Spearhead the creation of Knowledge Base articles and troubleshooting guides to empower both customers and internal peers.

• Collaborate cross-functionally with development and other departments to influence the evolution and improvement of our software.

• Manage and document high-level customer interactions within a CRM to ensure seamless service delivery and data-driven insights.

• Act as a subject matter expert, translating technical concepts into actionable solutions for users with varied backgrounds.

• Proven experience in customer service, HR, project management, or a relevant business discipline.

• High level of empathy and the ability to communicate technical concepts clearly to diverse audiences.

• Experience utilizing AI-powered support tools such as chatbots or virtual assistants to enhance customer service.

• Strong proficiency in Google Suite and the ability to maintain a predictable, full-time support schedule.

Bonus Points For:

• Practical experience within the construction industry, specifically in HR or project management.

• Experience managing social support channels, community forums, or creating instructional video content.

• Prior success in a fast-paced customer service or application support environment.

Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.

Hiring Range $16.39-$21.73

Pay Rate Type Hourly

Bonus Eligible? No

Commission Eligible? No

Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. AECO: The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. What Makes This Role Great: In this role, you will be the direct link between our innovative construction HR Management software and the customers building the world around us, owning the resolution of complex issues and influencing the continuous improvement of our digital product suite., At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers." Spectrum, HR, Human Resources, Application Support, Viewpoint, Construction Software, Accounting Software, Customer Success, Technical Support, CRM, SaaS Support, ERP Support, AECO., Application Deadline: Trimble accepts applications on an ongoing basis until the position is filled. At Trimble, we are committed to fostering a diverse, inclusive, and equitable workplace where everyone can thrive. Guided by our core values-Belong, Innovate, and Grow-we embrace and celebrate differences, knowing they make us stronger and more innovative. We are proud to be an equal opportunity employer, welcoming individuals of all backgrounds and advancing opportunities while embracing race, color, gender identity, sexual orientation, religion, disability, veteran status, or any other protected and diverse characteristic. We are committed to offering our candidates and employees with disabilities or sincerely held religious beliefs the ability to seek reasonable accommodations in accordance with applicable law and/or where it would not constitute undue hardship for Trimble. For more, please see Trimble's Code of Business Conduct and Ethics at https://investor.trimble.com, under "Corporate Governance." Our mission to transform the way the world works starts with transforming how we work together. By actively listening, asking questions, and taking intentional actions, we cultivate a culture that provides equitable opportunities for everyone to contribute and grow.