FIELD SERVICE SUPERVISOR

Q'Straint is the World Leader in Mobility Passenger Securement Systems. We are currently recruiting for a Field Service Supervisor. The Field Service Supervisor is responsible for planning, leading, and coordinating all product field service activities and resources to ensure effective technical support, customer satisfaction, and continuous product improvement. RESPONSIBILITIES

• Sustainability & Regulatory Compliance:

• Ensure all field service activities, repairs, and product modifications comply with applicable regulatory standards and internal quality requirements, supporting overall organizational compliance obligations.

• Support sustainability initiatives by contributing data and operational insights related to established metrics and KPI emissions associated with service activities, travel, parts usage, and logistics.
• Maintain accurate service records, reports, and analytics that support regulatory audits, sustainability reporting, and traceability requirements, ensuring data integrity and readiness for internal or external review.
• Collaborate with Operations, Quality, and other stakeholders to support regulatory initiatives, sustainability projects, and continuous improvement efforts tied to environmental responsibility and operational efficiency

• Strategic Project Initiatives

• Collaborate with the Engineering Management to implement strategic initiatives that drive operational improvements and meet regulatory and sustainability efforts.
• Monitor progress and provide regular updates on strategic projects to ensure alignment with organizational goals.
• Stakeholder Engagement & Communication on goals, progress, and results through presentations, reports, and other communication channels.

• Other (a.k.a. The Anything Goes Bucket)

• Creative Problem Solver: from quirky ideas to unconventional approaches, you're always ready to tackle challenges.

• Process Efficiency Enthusiast: always strive to make things better and more streamlined.

• Data Detective: dive into data mysteries and uncover hidden insights.

• Cross Department Connector: bridge gaps between different departments, ensuring smooth communication & collaboration where and when needed.

• Engineering degree (BEng, MEng or EEng) or College degree or equivalent combination of education and experience.
• Operational Acumen: proven experience in managing and optimizing operational processes to enhance efficiency and effectiveness.
• Analytical Expertise: demonstrated ability to analyze complex data and provide actionable insights to drive strategic decisions/recommendations.
• Experience working with Teams Planner Premium
• Experience in using Sales Force retrieving customer base information, inventory availability, case status, work orders and changes as required
• Excellent Communication and interpersonal skills.
• Customer Focused & Dynamic Environment: ability to work in a fast-paced, Customer-Focused environment.
• Problem-Solving: excellent problem-solving abilities and keen attention to detail.
• Accountability and Engagement: Data-Driven decision-maker with strong problem-solving and accountability, capable of engaging multiple individuals to enhance a positive culture.
• Personal Attributes: Organized, adaptable, Situational leader & possessing emotional intelligence, integrity & trustworthiness.
• Communication Skills & Interpersonal Skills: Exemplary written and spoken communication skills with all levels of the organization, along with conflict resolution and fostering a positive workplace culture.
• Technological Proficiency: ERP/MRP Systems, Office 365 (including Teams/Copilot), and various applications.