Field Service Supervisor

Plan, lead, and oversee all product field service operations, serving as the primary technical escalation point while coordinating cross-functional support, maintaining OEM and transit agency relationships, and leveraging service analytics to drive customer satisfaction and continuous product improvement. Sustainability & Regulatory Compliance:

• Ensure all field service activities, repairs, and product modifications comply with applicable regulatory standards and internal quality requirements, supporting overall organizational compliance obligations.
• Support sustainability initiatives by contributing data and operational insights related to established metrics and KPI emissions associated with service activities, travel, parts usage, and logistics.
• Maintain accurate service records, reports, and analytics that support regulatory audits, sustainability reporting, and traceability requirements, ensuring data integrity and readiness for internal or external review.
• Collaborate with Operations, Quality, and other stakeholders to support regulatory initiatives, sustainability projects, and continuous improvement efforts tied to environmental responsibility and operational efficiency

Strategic Project Initiatives

• Collaborate with the Engineering Management to implement strategic initiatives that drive operational improvements and meet regulatory and sustainability efforts.
• Monitor progress and provide regular updates on strategic projects to ensure alignment with organizational goals.
• Stakeholder Engagement & Communication on goals, progress, and results through presentations, reports, and other communication channels.

Other

• Creative Problem Solver: from quirky ideas to unconventional approaches, you're always ready to tackle challenges.
• Process Efficiency Enthusiast: always strive to make things better and more streamlined.
• Data Detective: dive into data mysteries and uncover hidden insights.
• Cross Department Connector: bridge gaps between different departments, ensuring smooth communication & collaboration where and when needed., Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
• California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
• Virginia residents may access our state specific policies here.
• Residents of all other states may access our policies here.
• Canadian residents may access our policies in English here and in French here.
• Residents of countries governed by GDPR may access our policies here.

Pay Transparency Notice

Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:

• the individual's skill sets, experience and training;
• licensure and certification requirements;
• office location and other geographic considerations;
• other business and organizational needs.

With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.

• Engineering degree (BEng, MEng or EEng) or College degree or equivalent combination of education and experience.
• Operational Acumen: Proven experience in managing and optimizing operational processes to enhance efficiency and effectiveness.
• Analytical Expertise: Demonstrated ability to analyze complex data and provide actionable insights to drive strategic decisions/recommendations.
• Experience working with Teams Planner Premium
• Experience in using Sales Force retrieving customer base information, inventory availability, case status, work orders and changes as required
• Excellent Communication and interpersonal skills.
• Customer Focused & Dynamic Environment: Ability to work in a fast-paced, Customer-Focused environment.
• Problem-Solving: Excellent problem-solving abilities and keen attention to detail.
• Accountability and Engagement: Data-Driven decision-maker with strong problem-solving and accountability, capable of engaging multiple individuals to enhance a positive culture.
• Personal Attributes: Organized, adaptable, Situational leader & possessing emotional intelligence, integrity & trustworthiness.
• Communication Skills & Interpersonal Skills: Exemplary written and spoken communication skills with all levels of the organization, along with conflict resolution and fostering a positive workplace culture.
• Technological Proficiency: ERP/MRP Systems, Office 365 (including Teams/Copilot), and various applications.