Change Management Specialist

• Service customers phone and email inquiries.
• Assist customers in navigating on-line platforms and all Treasury Management products utilizing the Bank's servicing tools such as emulation and co-browse.
• Assist customers with their deposit and loan questions.
• Maintain appropriate technical understanding of bank systems.
• Regularly attend trainings to support/expend knowledge base.

• Key Skills: Relationship Management, Personal Banker , Treasury Management
• Associate degree, or equivalent work experience .
• Three to five years of experience in financial services industry .
• Excellent verbal, written, and interpersonal communication skills.
• Outstanding customer service and problem resolution skills.
• Proficient computer skills, especially Microsoft office applications.
• Experience with department-specific systems.
• Advanced knowledge of departmental and bank products and services.
• Preferred understanding of digital capabilities with experience in Information Technology environment .
• Knowledge of Treasury Management Products/Services with preferred experience with GTM and Operations .

Pay Range: $26 - $31/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Our client is a leading Banking Industry, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration. Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By applying to our jobs you agree to receive calls, AI-generated calls, text messages, or emails from Pyramid Consulting, Inc. and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here.