Technical support
Acro Service Corporation
13 days ago
Role details
Contract type
Permanent contract Employment type
Full-time (> 32 hours) Working hours
Shift work Languages
English Experience level
IntermediateJob location
Tech stack
Business Software
Desktop Computing
Network Architecture
Networking Basics
Information Technology
Job description
- Travel to sites to perform both installation and removal of equipment such as but not limited to: Network Infrastructure, registers, low voltage cabling, shower systems, PCs, Printers, etc.
- Perform site surveys for new acquisitions, new constructions, and remodels.
- Project management and overseeing all aspects of IT related projects for conversions and remodels. Travel to sites to perform both installation and removal of equipment such as but not limited to: Network Infrastructure, registers, low voltage cabling, shower systems, PCs, Printers, etc.
- Provide daily hardware and software support specific to business operations and various projects.
- Respond in a timely manner to incident tickets for end user-related support issues regarding Microsoft Windows, business applications, and hardware problems.
- Image and Stage new hardware specific to business operation.
- Provide training, guidance, and support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians).
- Create processes for support for lower-level Technicians (Help Desk, Associate Technicians, and Technicians) to follow.
- Primary contact for IT projects, including attending meetings as the subject matter expert. Strong problem-solving skills.
Requirements
- Strong customer service skills.
- Must possess advanced critical thinking skills.
- Ability to develop and write technical documentation.
- Excellent self-organization and time management skills.
- Intermediate communication skills are required
- Ability to evaluate and test emerging technologies, * 3-5 years of experience in the related field
- Travel time requirements 80% + (Must have Real ID/Passport for both Rental Cars/ Domestic Air Travel)
- Flexible schedule is required including early/late flights and work hours and may include some weekend work/travel.
- Must be available to travel on short notice.
- Ability to perform installs of low voltage cabling, including data, phone, other IT related tasks.
- Basic computers skills.
- Basic networking skills.
- Have reliable transportation to get to the office/airport.
- Basic data infrastructure knowledge.
