Technical Support Specialist

Information Protection Solutions LLC

4 days ago

Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Working hours

Regular working hours

Languages

English

Experience level

Intermediate

Job location

Tech stack

Computer Networks

Issue Tracking Systems

Network Troubleshooting

Public Key Infrastructure

SC Clearance

Performance Monitor

Job description

Provide help desk and technical support for hardware, software, and network issues Troubleshoot and resolve incidents using ticketing systems Support system performance monitoring and availability Assist with account management, access control, and PKI Provide technical training and user support Maintain SOPs and technical documentation Support incident tracking, analysis, and reporting

Requirements

Minimum two (2) years of IT or Help Desk support experience Knowledge of networking concepts and operating systems Experience with ticketing systems and incident documentation Familiarity with cybersecurity principles and data protection standards Strong customer service and communication skills Active Secret clearance Security+ or equivalent certification