IT Support Engineer

The successful IT Support Engineer will play a key role in supporting users across the organisation, delivering a combination of desk-side and remote 2nd line support while working closely with wider IT teams.

Role Responsibilities

• Provide 1st and 2nd line IT support across onsite and remote environments
• Deliver desk-side support for hardware, software, and connectivity issues
• Provide remote support to users via ticketing systems, phone, and remote tools
• Support Windows devices, laptops, desktops, and peripherals
• Manage and support users and devices via Intune and Entra ID (Azure AD)
• Support Microsoft 365 services including Outlook, Exchange, Teams, and OneDrive
• Maintain clear documentation and provide a high level of customer service to non-technical users

• Proven experience in a 1st/2nd Line IT Support/IT Support Engineer role
• Strong experience supporting Windows end-user environments
• Hands-on experience with:

• Intune
• Azure AD/Entra ID
• Microsoft 365 (Exchange, Teams, Outlook)
• Confident delivering both face-to-face and remote user support
• Able to work independently while collaborating with remote IT teams
• Strong communication skills with the ability to support non-technical users

VIQU have partnered with a not-for-profit organisation based in Birmingham, who are seeking an experienced IT Support Engineer on a contract basis.