Sr. Workday HCM Business Analyst

The Sr. Workday HCM Business Analyst is a key contributor to the optimization and sustainability of core HR systems and processes, ensuring compliance, data integrity, and operational excellence globally across the firm. This hands-on role serves as a subject matter expert in Workday Core HCM and HR service delivery platforms, leading the documentation, analysis, and continuous improvement of business processes that support scalability and future growth.

The Specialist collaborates closely with cross-functional teams-including HR, IT, and business stakeholders-to design and refine workflows that elevate the employee experience and streamline service delivery. This role also identifies opportunities to integrate automation and emerging technologies, including AI-enabled tools, to enhance efficiency, improve decision-making, and support a data-driven HR strategy.

What will your job entail?

Hybrid role based in Chicago, Philadelphia, or Jacksonville with availability to work CST hours and travel to Chicago as needed.

Job Responsibilities: Document and review existing global business processes to identify inefficiencies, propose configuration updates, and implement streamlined workflows, for example, optimizing onboarding or termination processes to reduce handoffs.

Support rollout of new Workday HCM Core features by testing functionality, updating documentation, and training end users.

Collaborate with COEs to streamline and maintain documentation required for knowledge articles and help guides that enhance service delivery and user experience.

Support the integration and ongoing management of HR Ticketing/Service Delivery platform, including building case routing workflows, automations, and ticket categorization structures.

Analyze ticket data regularly to identify trends, SLA adherence, ticket resolution times, propose improvements.

Lead ad hoc HR operations projects such as compliance reporting updates or vendor platform transitions.

Bachelor's degree in human resources (HR) or related field.

5+ years of experience in HR operations or HR systems administration.

Proficiency with Workday HCM Core features: business process configuration and data administration.

Microsoft 365 Skills: Teams, SharePoint administration for HR content and document automation and Visio .

Experience with ServiceNow HR Service Delivery or similar ticketing platforms. Strong process mapping and data analysis skills using Microsoft Excel, Microsoft Visio and other visualization tools.

Ability to manage multiple priorities in a fast-paced, project-driven environment.

Technical/Functional Skills:

Excellent interpersonal skills and the ability to collaborate with a team

Strong problem-solving skills

Administrative Expertise Communication Skills Managerial Abilities Interpersonal Skills Analytical Skills

Behavioral Skills: Attention to detail Collaboration Customer Service Multitasking Time Management Confidentiality Problem-Solving

Ryan Specialty is an Equal Opportunity Employer. We are committed to building and sustaining a diverse workforce throughout the organization. Our vision is an inclusive and equitable workplace where all employees are valued for and evaluated on their performance and contributions. Differences in race, creed, color, religious beliefs, physical or mental capabilities, gender identity or expression, sexual orientation, and many other characteristics bring together varied perspectives and add value to the service we provide our clients, trading partners, and communities. This policy extends to all aspects of our employment practices, including but not limited to, recruiting, hiring, discipline, firing, promoting, transferring, compensation, benefits, training, leaves of absence, and other terms, conditions, and benefits of employment.

How We Support Our Teammates

Ryan Specialty seeks to offer our employees a comprehensive and best-in-class benefits package that helps them - and their family members - achieve their physical, financial, and emotional well-being goals. In addition to paid time off for company holidays, vacation, sick and personal days, Ryan offers paid parental leave, mental health services and more.

The target salary range for this position is $93,840.00 - $117,300.00 annually.