Software Delivery Lead

We are seeking a Software Delivery & Support Lead to manage the implementation, validation, and operational support of safety (HSE) and other site applications at the manufacturing site. This role combines project delivery leadership, vendor management, and CSV (Computer System Validation) expertise, ensuring that systems are delivered in compliance with GxP requirements and successfully transitioned into steady-state support., * Lead the delivery and implementation of safety/HSE applications and other site software solutions - managing timelines, milestones, and vendor accountability across multiple concurrent projects.

• Manage multiple external vendors - ensuring deliverables are on-spec, on-time, and aligned with site requirements and standards
• Author and manage CSV (Computer System Validation) documentation - drafting validation plans, protocols, and reports where needed, and overseeing vendor-authored CSV deliverables through review and approval cycles
• Lead end-to-end CSV efforts for new application deployments - from risk assessments and requirements traceability through IQ/OQ/PQ execution and validation closure
• Transition delivered applications into steady-state support - owning user onboarding, access management, training, and ongoing system administration
• Manage compliance and incident management processes for supported applications - ensuring issues are documented, triaged, and resolved within GxP and site requirements
• Serve as the day-to-day point of contact between site stakeholders (primarily HSE, but also other functions) and vendors/IT partners throughout the software delivery lifecycle
• Document support procedures, system configurations, and runbooks to ensure long-term sustainability and clean handoff at contract end

• Experience leading software delivery projects in a regulated pharmaceutical or manufacturing environment - comfort with GxP expectations is non-negotiable
• Hands-on CSV experience - able to both author validation documentation and critically review vendor-produced deliverables (GSOP-1201 or equivalent familiarity preferred)
• Proven vendor management skills - able to hold multiple vendors accountable simultaneously without losing track of dependencies or deadlines
• Strong understanding of application support operations - user onboarding, access governance, incident/change management, and compliance workflows
• Familiarity with safety/EHS platforms preferred, but adaptable to whatever toolset is selected
• Excellent organizational skills - this role juggles delivery, validation, support, and vendor coordination all at once
• Clear communicator who can translate between technical vendor teams and non-technical site stakeholders
• Self-starter comfortable operating with autonomy in a greenfield environment where processes are still being built