Help Desk Technician

We are seeking a professional and customer-focused Help Desk Technician to join a growing team in St. Cloud, MN. This hands-on IT support role involves troubleshooting hardware, software, and network issues to ensure smooth daily operations. You'll work closely with end users, providing prompt and courteous technical assistance while helping maintain a stable IT environment., 1. Respond to help desk tickets and provide technical support both in-person and remotely

2. Install, maintain, and troubleshoot computer systems, software, and peripherals
3. Support and maintain Windows operating environments and Microsoft Exchange
4. Escalate complex issues to higher-level support when necessary
5. Communicate clearly and professionally with users and internal team members
6. Keep work areas organized and maintain a neat, professional appearance
7. Occasionally travel for short-term, on-site technical support needs

1. 1-3 years of IT support experience required
2. High School Diploma or equivalent required; Bachelor's degree preferred
3. Strong experience with Microsoft Windows, Exchange, and TCP/IP networks
4. Excellent customer service and interpersonal communication skills
5. Ability to support executive-level users with professionalism and discretion
6. Highly organized, proactive, and team-oriented

Working Conditions:

1. Full-time, in-person position in a professional office environment
2. Regular use of computers and frequent user interaction throughout the workday
3. Ability to lift and move up to 25 lbs for equipment setup and maintenance
4. Occasional after-hours support or light travel as needed
5. A clean, professional appearance and a strong commitment to confidentiality are required

Enjoy a comprehensive benefits package that includes paid time off, paid holidays, and health insurance covering medical, dental, and vision needs. We offer term life insurance, short-term disability benefits, and a 401K plan to secure your future. Benefit from competitive wages, performance-based pay increases, and bonuses. Additionally, we provide safety and employee referral bonuses, along with exciting gift giveaways throughout the year. Plus, you'll have the support of an amazing team of recruiters dedicated to advocating for you every step of the way!

At The Vision Companies, we go beyond matching skills to job descriptions. We advocate for you, ensuring a win-win for both candidates and clients by finding the right fit, not just any fit. Our personalized approach, grounded in core values, means we carefully select opportunities that align with your goals. We support you every step of the way and follow up to ensure satisfaction, treating each person as a valued individual.