Manager - OS and Citrix Engineering

As a Manager - OS & Citrix Engineering, you will lead a distributed infrastructure engineering organization supporting Windows, Linux, and Citrix platforms. You will be responsible for a team of engineers that provide support for critical enterprise infrastructure which will require technical leadership during major incidents and outages to guide the team through complex situations.

What you'll do:

• Lead, coach, and develop engineers across Windows, Linux, and Citrix disciplines
• Handle complex people situations including performance management, career development, conflict resolution, and personal challenges with empathy and professionalism
• Maintain sufficient technical depth across Windows, Linux, and Citrix platforms and serve as an escalation point for complex technical and operational issues
• Participate in discussions involving architecture, design, troubleshooting, and operational improvement
• Provide leadership during outages, including coordination, decision-making, and stakeholder communication
• Oversee patching, lifecycle management, vulnerability remediation, and incident/problem management
• Execute platform roadmaps and modernization initiatives aligned with enterprise strategy
• Identify opportunities for automation, efficiency improvements, and reduction of technical debt

• 7+ years of infrastructure engineering experience at an enterprise level
• 3+ years of managing Windows, Linux, and/or Citrix engineering teams in an enterprise environment
• 3+ years of experience supporting on-call operations and leading incident escalations across a globally distributed team with 24x7 operational responsibilities
• Bachelor's degree in computer science, or a relevant field, or an equivalent combination of education, work, and/or military experience

Experience that would be great to have:

• Technical depth sufficient to lead a team of senior engineers
• Prior experience in infrastructure modernization, automation, and collaboration with infrastructure architecture, security, cloud, and SRE teams
• Strong interpersonal and emotional intelligence skills
• Strong written and verbal communication skills

• Fiserv emphasizes in-person collaboration to help you grow your career while shaping the future of fintech, this role is on-site Monday through Friday
• This role requires acting an escalation point during non-standard and/or overnight hours that includes weekends and holidays
• This role requires use of a computer and audio equipment

Travel:

• Approximately 5% travel off-site or to other office locations is expected

Sponsorship:

• To be considered, you must be a US Citizen due to contractual obligations

Salary Range

$128,000.00 - $216,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company's sole discretion.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.