Information Systems Analyst 1

• Manage and resolve tickets within the ServiceNow ticketing queue.
• Diagnose and resolve technical issues with computer hardware and software for end-users.
• Provide technical support for conference rooms, including Zoom and Microsoft Teams functionality, and assist with events.
• Conduct walk-up end-user support, addressing technical issues in person.
• Perform regular maintenance on PC equipment, including desktops, laptops, and printers.
• Maintain and update documentation for IT and systems processes.
• Assist with the relocation of PC systems as needed.
• Maintain an inventory of PC hardware equipment and software programs.

Experience: A baseline of 3-5 years of experience in computer troubleshooting with end-users in a corporate environment is required. Experience providing both in-person and remote support is necessary.

Technical Skills: Candidates must have experience with IT ticketing systems, with ServiceNow being preferred. Proficiency with Windows 11, Microsoft Suite, and basic Active Directory functions is required. Foundational networking knowledge is also necessary.

Professional Skills: Strong communication skills are required to assist users and explain technical issues in non-technical terms. Excellent customer service abilities, attention to detail, and consistent follow-up are essential. The role requires the ability to work independently and as part of a team.

Preferred Qualifications

• Knowledge of Mac operating systems.
• Experience with Zoom conference room support and troubleshooting.
• IT certifications such as CompTIA.
• Knowledge of ITIL and ITSM best practices.

Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico. Apex uses a virtual recruiter as part of the application process. Click for more details.