Implementation Specialist

HUB is seeking an experienced professional to join us as a Benefit Technology Implementation Specialist. The Implementation Specialist is called upon to assist HUB International meet and exceed client expectations by supporting clients with the delivery of our benefit technology solution. The Implementation Specialist is responsible for site configuration, testing, ongoing service, and annual renewal changes during the implementation lifecycle., * Configuring system as needed based on client provided requirements

• Testing new and existing system functionality to ensure accuracy of client system configuration with integration, regression and acceptance test plans

• Develop expertise building the technology solutions

• Maintain thorough understanding of all internal systems to respond to general and specialized client requests

• Verify technical reference information, including user guides, training manuals, and system requirements.

• Provide resolution of client issues by responding to questions and concerns about the use of HUB International products; ability to leverage research to find resolution.

• Train clients on the use of system and provide demonstrations as needed.

• Update sites as requirements change each plan year or as needed throughout the plan year (this includes benefit class matrix, requirements document, rates, permissions, field options, site text)

• Provide open communication to HUB International customers in a pleasant, professional manner with a can-do attitude.

• Stay up to date on industry trends and best practices and perform additional responsibilities as assigned.

• A bachelor's degree or equivalent combination of education and experience.

• Experience with Employee Navigator or other benefit enrollment solution preferred.

• Excellent written/verbal communication skills and the ability to communicate with both technical and non-technical personnel; ability to listen, clarify and respond well to questions.

• Must be proficient in Microsoft Excel (VLOOKUP, Pivot Tables, Basic Functionality).

• Experience/knowledge in client service, benefits administration, open enrollment processes, Electronic Data Interchange (EDI) files, and/or ACA reporting is a plus.

• Must be able to sort through complex subject material quickly.

• Strong analytical skill set and ability to effectively use data for strategy.

• High level of productivity, reliability, responsibility, attendance, dependability, organization, and accuracy/thoroughness.

Department Account Management & Service

Required Experience: 2-5 years of relevant experience

Required Travel: Up to 25%

Required Education: High school or equivalent

At HUB we believe in investing in the future of our employees. Our entrepreneurial culture fosters an environment of open feedback and improvement that empowers our people to make the best decisions for our customers and organization. We offer:

• Competitive salaries and benefits offerings

• Medical/dental/vision insurance and voluntary insurance options

• Health Savings Account funding

• 401k matching program

• Company paid Life and Short-Term Disability Plans

• Supplemental Life and Long-Term Disability Options

• Comprehensive Wellness Program

• Paid Parental Leave

• Generous PTO Package - Vacation, Holiday, Sick, and Personal Time Off

• Great work/life balance because that's important for all of us!

• Focus on creating a meaningful environment through employee engagement events

HUB International Limited ("HUB") is one of the largest global insurance and employee benefits broker, providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. With over 21,000 employees in 600+ offices throughout North America, HUB has grown substantially, in part due to our industry leading success in Mergers and Acquisitions.