Technical Support Specialist (Riverside Dr)

Technical Support Specialists regularly diagnose and, with the aid of on-site technicians, remotely remedy equipment performance issues and failures to bring equipment back into specification under the direction of the Product Support / Service Management. The Technical Support Specialist will also work cross-functionally within Astec to assist with problem recognition and resolution, product improvements, technical documentation, and process improvements.

Deliverables & Responsibilities

• Provide technical support of certain Astec equipment as part of the 24/7 Astec Technical Assistance Center (ATAC)

• Support Quality Improvement Teams efforts to rapidly identify manufacturing, assembly, and design related issues.

• Diagnose and resolve complex technical issues remotely leveraging reference materials, software applications, and tools to promote maximum uptime for the customer.

• Occasional travel to dealer or customer location for skills development, diagnostics, and dealer assistance

• Work cross-departmentally to develop and publish bulletins / technical articles to address common issues with diagnostics, repair, and maintenance.

• Maintains positive and professional attitude with customers, co-workers.

• Clearly documents technical details in case management system.

• Work closely with the functional leadership, Product Support Managers, and office support staff to ensure accurate reports, and associated billing.

• High school diploma is required; college degree is a plus.

• Minimum 0-2 years' experience in construction, manufacturing, or related fields

• Prefer experience in the Aggregates, Road Construction, HMA, Concrete, or Combustion Industries

• Knowledge of electrical and electronic circuits

• Ability to read and understand mechanical, electrical, and electronics blueprints and designs.

• Knowledge of circuitry, pneumatic, hydraulic, and applicable power transmission equipment

• Willingness and ability to occasionally travel domestically and internationally.

• Excellent communication skills, both oral and written

• Basic arithmetic skills, computer skills (Microsoft Office)

• Capable to manage conflict and resolve issues most positively for all parties concerned.

Supervisor and Leadership Expectations

Astec is a global, manufacturing company of infrastructure development equipment. Our products range from asphalt and concrete plants, aggregate crushers and handlers, industrial heaters and more. Connection is at the heart of everything we do. We design and manufacture products used to build the infrastructure that physically connects the world, but the connections we make with people are what drive us forward. We were founded on innovation and a passion to help our customers succeed. Leveraging innovative solutions and technologies, we serve customers all over the world. We are committed to design and build the most innovative products.