Active Directory Administrator

• Diagnose and resolve hardware, software, and system issues through Tier 1 support and coordinated escalation
• Provide support for connectivity issues including Ethernet, TCP/IP, DNS, VPNs, and wireless access
• Install, configure, and support desktops, laptops, printers, mobile devices, and related peripherals
• Assist with administration and support of Windows environments, Active Directory, Office 365, Azure, Intune, and Exchange
• Maintain accurate ITSM ticket documentation and update knowledge base articles as needed
• Collaborate with infrastructure, engineering, and vendor partners to resolve complex issues
• Identify recurring issues and recommend process or technical improvements
• Support IT field projects, equipment deployments, and on-site technical needs as required

• 2+ years of experience in a service desk, help desk, or technical support role supporting end users
• Hands-on experience with Windows 10/11, Windows and Mac environments, and Microsoft Active Directory
• Working knowledge of Microsoft Office 365, Azure, and Intune
• Familiarity with ITSM/ticketing systems and standard incident management processes
• Exposure to server infrastructure, printers, scanners, and mobile devices (iOS/Android)
• Strong troubleshooting, documentation, and organizational skills
• Excellent communication skills with the ability to support both technical and non-technical users

Additional Requirements

• Availability for occasional after-hours support
• Ability to lift and move IT equipment (approximately 5 15 lbs.)
• Valid driver's license and willingness to travel up to 20%