Client Solutions Specialist

Are you passionate about tackling complex challenges and making a real impact? Join our dynamic team as a Client Solutions Specialist, where your critical thinking and problem-solving skills will drive meaningful changes for our clients and members.

Why This Role Matters

As a Client Solutions Specialist, you play a critical role in ensuring our clients and members receive prompt, accurate, and well-considered resolutions to complex issues. You are entrusted with investigating and analyzing multifaceted concerns, partnering with cross-functional teams, and influencing outcomes that directly shape the customer experience. Your expertise and commitment help drive excellence, strengthen client trust, and support our mission to deliver innovative, high-quality healthcare operations.

What You'll Do

• Lead complex investigations to identify root causes and deliver effective, lasting solutions
• Identify trends and recommend process improvements to enhance service quality and efficiency
• Provide clear, timely, and professional communication to internal and external stakeholders
• Advocate for an exceptional client and member experience with empathy and urgency
• Utilize technology and best practices to streamline workflows and improve outcomes, * Purpose-Driven Work: Make a meaningful impact for clients and members every day
• Growth & Development: Build new skills through continuous learning and exposure to complex cases
• Supportive Culture: Join a collaborative team that values initiative and diverse perspectives

Hybrid

Independence has implemented a "Hybrid" model which consists of Associates working in the office 3 days a week (Tuesday, Wednesday & Thursday) and remotely 2 days a week (Monday & Friday). This role is designated as a role that fits into the "Hybrid" model. While associates may work remotely on our designated remote days, the work must be performed in the Tri-State Area of Delaware, New Jersey, or Pennsylvania.

• Critical Thinker: You approach complex problems with curiosity, logic, and creativity to identify the best possible solutions.
• Strong Problem Solver: You thrive in fast-paced environments, prioritize effectively, and remain composed under pressure.
• Collaborative Communicator: You build strong relationships and clearly communicate complex information, both verbally and in writing.
• Detail-Oriented & Accountable: You take ownership of your work, ensuring accuracy, consistency, and timely follow-through.
• Technically Proficient: Proficient in Microsoft Excel, Access, Word, and Outlook, with the ability to quickly learn new systems and tools.
• Healthcare Knowledge (Preferred): Experience with self-funded health insurance, ancillary benefits, and regulatory requirements (ACA, HIPAA, state regulations) is a plus.

Qualifications

• Associate's degree in a business-related field or equivalent work experience preferred
• 3-5 years of experience in self-funded billing, accounts receivable, claims, enrollment, reconciliation, or healthcare customer service, Must have an Android or iOS device which is compatible with the free Microsoft Authenticator app.