Product Support Quality Engineer
Role details
Job location
Tech stack
Job description
Devise sampling procedures and designs and develop forms and instructions for recording, evaluating, and reporting quality and reliability data
Establish program to evaluate precision and accuracy of production equipment and testing, measurement, and analytical equipment and facilities
May write training material and conduct training sessions on quality control activities
May specialize in areas of quality control engineering, such as design, incoming material, process control, product evaluation, product reliability, inventory control, metrology, automated testing, software, research and development, and administrative application
Direct workers engaged in measuring and testing product and tabulating data concerning materials, product, or process quality and reliability
Investigating warranty and failure claims for quality opportunities
Answering dealer technical service inquiries
Collaborating with engineering departments across the company
Internally reporting on product quality
Requirements
Associate's or Bachelor's degree in Engineering required
5-7 years of experience required (internships count as experience)
Additional Technical Skills (Required)
Microsoft Products
Multimeter
Oscilloscope
J1939 CAN Communication
Ethernet
Electrical Troubleshooting
Hydraulic Systems
Software Troubleshooting
Hall Effect Sensor
Pressure Transducers
Angle Sensors
Technical Writing
Data analysis
Six Sigma Methodologies
Scripting/Macros
Soft Skills (Required)
Clear communication
Friendly
Empathetic
Self-motivated
Persistence
Other Skills Mentioned
Creativity, verbal and written communication skills, analytical and problem solving ability
Team player and detail oriented
Basic leadership and mentoring skills necessary to provide support and constructive performance feedback
Ability to read and interpret blueprints, technical drawing, schematics and computer-generated reports
Previous experience with computer applications and software related to engineering field, such as Computer Aided Design (CAD)
