Technical Support Engineer

Rose International

Los Angeles, United States of America

5 days ago

Role details

Contract type

Internship / Graduate position

Employment type

Full-time (> 32 hours)

Working hours

Shift work

Languages

English

Job location

Remote

Los Angeles, United States of America

Tech stack

Java

JavaScript

Configuration Management Databases

Databases

Relational Databases

Software Debugging

Linux

Perl

Python

Shell

Microsoft Servers

MySQL

Object-Oriented Software Development

Oracle Applications

Powershell

Remote Administration

Windows Shell

Simple Network Management Protocols

Web Applications

Windows Management Instrumentation

Scripting (Bash/Python/Go/Ruby)

Information Technology

Job description

The Technical Support Engineer will be responsible for managing and resolving the most challenging issues for the Client Technical Support team focusing on Client Technologies. This includes being the last point of escalation within the technical support department and mentoring junior team members in the various technologies.

The successful candidate will be able to quickly gain an understanding of the Client platform. This is a customer-facing role and therefore it requires strong interpersonal skills in addition to strong technical skills. The Technical Support Developer must be able to work outside of normal business hours (evening/weekend shifts, holidays) as needed.

Note: This position requires to be onsite twice a week. Wednesdays and Thursdays are currently prominent but may change.

Only those lawfully authorized to work in the designated country associated with the position will be considered.
Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

Requirements

The ideal candidate is a college graduate with a Computer Science degree or equivalent and has had a developer or database administrator role for more than 2 years. Strong interpersonal communication skills are essential.

Required Skills:

In order to be successful in this role, we need someone who has:

Demonstrated ability to troubleshoot difficult technical issues

Working knowledge of the components in a web applications stack

Experience writing or debugging Object Oriented code (Java preferred, other relevant technologies ok)

Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)

Experience with relational databases (e.g. MySQL, Oracle)

Experience administering: Linux/Unix OR Microsoft Server

Excellent verbal and written communication skills

Works well in a team environment

Strong personal commitment to quality and customer service

Ability to understand and communicate complex technical systems