IT Support | Desktop | Hardware Technician

Our growing client is seeking a customer-focused Tier 1 Helpdesk Analyst to serve as the first point of contact for technical support across the organization. In this role, you'll handle day-to-day user issues, triage and resolve tickets efficiently, and escalate more complex matters while gaining hands-on exposure to modern infrastructure, cloud, security, and networking technologies. This is an excellent opportunity for someone looking to build a strong IT foundation while working alongside experienced engineers in a collaborative environment., + Provide first-line technical support for end users, including printer issues, login problems, screen/display issues, and general workstation troubleshooting

• Manage and resolve helpdesk tickets across multiple systems, ensuring timely updates and resolution

• Support core IT platforms including Active Directory, Azure, Microsoft 365, and telephony systems

• Perform user and device support using Entra ID (Azure AD) and Intune, including access, device enrollment, and basic policy troubleshooting

• Troubleshoot and support Windows desktops and Windows Server environments

• Assist with routine infrastructure tasks such as system reboots, backups, and basic maintenance

• Provide initial support or exposure to Hyper-V environments and SQL maintenance tasks, escalating as needed

• Identify, assign, and escalate security-related tickets to the appropriate teams

• Support and escalate network-related issues involving Cisco switches and Fortinet firewalls

• Document incidents, resolutions, and procedures to improve response efficiency and knowledge sharing

Required Skills & Qualifications

• 1+ year of experience in a Helpdesk, Desktop Support, or IT Support role

• Strong working knowledge of Windows operating systems and basic server concepts

• Experience supporting users with Active Directory, Microsoft 365, and Azure

• Familiarity with Entra ID and Intune for identity and device management

• Understanding of ticketing systems and ITIL-style escalation processes

• Solid troubleshooting skills and a customer-first mindset

• Strong communication skills with the ability to explain technical issues clearly to non-technical users

Nice to Have / Exposure Opportunities

• Experience or foundational knowledge of Hyper-V virtualization

• Basic familiarity with SQL Server maintenance tasks

• Exposure to Cisco switching and Fortinet firewall environments

• Interest in cybersecurity, infrastructure, or cloud administration career paths, All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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