Implementation Support Specialist

This role sits at the intersection of technical support, project coordination, and customer success. You'll support schools as they implement and use the company's digital learning platforms, helping ensure a smooth experience from initial setup through ongoing use, especially during critical Back-to-School and End-of-Year periods.

What You'll Actually Do In this role, you'll act as a key support partner for schools and internal teams by:

• Serving as a go-to point of contact for schools during onboarding and ongoing platform use
• Supporting system integrations including Single Sign-On (SSO) and platform connectivity
• Guiding educators and administrators through implementation steps and best practices
• Managing tasks and timelines tied to Back-to-School and End-of-Year cycles (high-impact seasons)
• Tracking and documenting issues, bugs, and enhancement requests in JIRA
• Collaborating cross-functionally with product, engineering, and support teams
• Maintaining clear documentation and communication across all stakeholders
• Proactively identifying opportunities to improve customer experience and add value, The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

This role is ideal for someone who thrives in a structured, customer-focused environment and can juggle multiple priorities. Strong candidates will bring:

• A commitment to quality and customer success
• Comfort working under pressure during peak academic cycles
• Strong problem-solving and analytical thinking skills
• Confidence collaborating with different teams and stakeholders
• Clear written and verbal communication skills
• A proactive, solutions-oriented mindset
• Willingness to learn technical systems (prior SSO or EdTech experience is a plus, but not required)