Associate I - Cloud Infrastructure Services

We are seeking an experienced Senior Desktop Support Engineer to provide onsite end-user support, manage device lifecycle, and ensure smooth IT operations in a fast-paced environment., * Provide desktop support for Windows 11 environments

• Manage devices using Microsoft Intune and Autopilot (build, deploy, troubleshoot)
• Handle hardware/software issues, installations, and configurations
• Manage IT stock and asset inventory, including tracking and reporting
• Perform lifting, shifting, and deployment of IT equipment (laptops, peripherals, etc.)
• Provide AV (Audio-Visual) support for meeting rooms and conferencing systems
• Support Tech Bar / TechStop walk-in users for quick issue resolution
• Coordinate with vendors and internal teams for escalations

• Experience in stock/asset management and logistics

• Knowledge of AV systems and meeting room technologies

• customer service skills

• Ability to handle physical tasks (equipment movement and setup)