Software Support Technician

Do you have a passion for troubleshooting and resolving technical issues for clients and end-users? We are seeking a highly motivated individual to join our team as a Software Support Technician., * Help resolve issues and provide technical assistance for end-users who are using our manufacturing and ERP software solutions.

• Provide input on new software features and perform as an end-user advocate.
• Respond to online and phone support requests from our end-users.
• Gather information for analysis and document detailed information, processes, and resolution requirements for reported issues.
• Test and verify corrections with end-users to ensure corrections meet business requirements.

The software support technician will work closely with end-users and the software development team to help resolve software support issues. Maybe the problem is a user training issue, maybe the problem is a bug in the software, you will be the one to help troubleshoot and identify the root cause of such issues ensuring the issue is resolved and well documented for future reference. The ideal candidate will have the ability to effectively communicate, as well as to build rapport, and trust with team members both technical and non-technical. We need a highly motivated, self-starting individual who has a high level of interest in solving problems efficiently and accurately., * AS Degree in Computer Science or Information Systems is desirable.

• 1-2 years of desktop or software support experience is strongly desired. Experience in a manufacturing environment is preferred.
• Excellent team player with good written and oral communication and interpersonal skills with both non-technical & technical co-workers is required.
• Ability to multitask and independently solve complex issues.
• Highly motivated and driven by a desire to solve difficult problems and learn new technology., Occasional work may be done in an ISO Class 7 cleanroom environment. Powder free gloves, face masks, hairnets, gowns, and shoe covers must be worn. Because smokers continue to shed thousands of smoke particles even hours after smoking a cigarette and these particles will damage our products, only non-smokers are permitted to enter or work in the cleanroom. As a result, the successful candidate must be a nonsmoker.

Ready to make an impact? Let's talk.

401(k), Health insurance, Paid time off, Employee discount, Vision insurance, Health savings account, Dental insurance, Employee assistance program, What we can offer you:

• Full Medical, Dental and Vision coverage with HSA Employer Contributions for eligible plans
• Additional Perks- HQ Onsite Full Gym, Ultramodern Coffee Bars, Free EV Charging Stations, Employee Discounts
• 401k, Profit Sharing, 401k Advisory Services
• Employee Assistance Program
• Paid Time Off, Paid Holidays, Anniversary Holiday

The goal at Meissner is to be more than simply good; it is to be extraordinary. Extraordinary performance comes from extraordinary people. Meissner as a group is passionate about helping our clients manufacture lifesaving and life enhancing drugs, therapies, and vaccines. We develop, manufacture, supply and service advanced microfiltration products and single-use systems worldwide. We know that when you are passionate about what you do, it's more than just a job. Meissner is focused on the development of the whole individual, and we have programs and tools in place to help us stay at our best mentally and physically. In alignment with our commitment to support the growth and development of the whole individual, Meissner has inaugurated a Learning and Development department to solely focus on cultivating our team. When you grow, we grow.