SAP SD Consultant

AMS Support (L2/L3): Monitor, troubleshoot, and resolve complex incidents related to SAP SD and OTC processes.

OTC Process Management: Support end-to-end Order-to-Cash processes including Order Management, Pricing, Shipping & Delivery, and Billing & Invoicing.

Core SD Knowledge: Strong configuration experience in Sales Orders, Pricing, Delivery, Shipping, and Billing.

Technical Troubleshooting: Handle EDI/IDOC failures, ALE issues, and perform root cause analysis (RCA) to implement permanent fixes.

Enhancements and Changes: Work on change management tickets, write functional specifications for ABAP custom programs/interfaces, and support UAT.

Integration Support: Collaborate with cross-functional teams (MM, FI, BASIS etc.) to manage integration scenarios.

Documentation: Prepare standard operating procedures (SOPs), knowledge transfer materials, and functional documentation.

Stakeholder Management: Work with client business stakeholders to identify improvement opportunities and provide on-call support.

Communication: Excellent verbal and written communication skills for client-facing roles.