Senior Organizational Change Management Consultant (Contract)

As a Senior Organizational Change Management (OCM) Consultant, you will develop and execute the change management strategy and plan, working closely with client project teams. Your change plans will guide partners to achieve operational success and drive adoption for end users. This role requires strong leadership, critical thinking, and initiative to drive results. Your ability to build relationships, influence, and innovate will be key to maximizing adoption and ensuring a positive end-user experience.

As a Consultant you would own: change strategy and execution for a full technology implementation or multiple workstreams. Acts as the primary OCM lead, ensuring adoption of new systems and processes.

Here's what you'll be doing:

• Lead complex change programs or major workstreams within larger technology transformations
• Define and drive the change strategy for system implementations and platform rollouts
• Conduct stakeholder analysis, impact assessments, and readiness planning to determine change complexity
• Create and execute end-to-end enablement strategies, including communications, training, and adoption plans
• Collaborate closely with project/program teams to align OCM plans with milestones, releases, and delivery rhythms
• Identify risks, issues, and resistance related to new tools, workflows, and behaviors; develop mitigation strategies
• Develop executive-ready presentations and simplify complex concepts into clear, compelling narratives
• Build strong relationships with business partners, technical teams, and senior leaders across the organization
• Mentor junior change practitioners and contribute to continuous improvement of OCM methodologies
• Track adoption KPIs (usage, proficiency, productivity, behavior change) and adjust plans based on insights, For more information regarding your EEO rights as an applicant, please visit the following websites:
• English: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf
• Spanish: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRightsSp6.12.pdf

Accommodation Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

• 5-8+ years of experience in Organizational Change Management with a strong focus on technology implementations
• Proven experience leading change for enterprise system deployments (e.g., ServiceNow, CRM, ITSM, HRIS, AI tools)
• Background in delivering change management, communications, and training programs for technology initiatives
• Ability to translate technical concepts into business impacts and user-centric messaging
• Strong facilitation, stakeholder management, and storytelling skills
• Highly organized, energetic, and comfortable navigating ambiguity
• Bachelor's degree required (Business, Communications, or related field preferred)
• Prosci or CCMP certification required
• Nice to have: hands-on project/program management experience or certifications (PMP, Scrum, etc.), In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

401(k), Health insurance, Paid time off, Vision insurance, Dental insurance, Employee assistance program, Paid holidays, The base salary range for this position is $92,250-$131,786, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays.